Marcio Ferguson
Nassau,NP
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level tech support position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Field Service Technician
Self-employeed
03.2022 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Technical Support Intern
Ms. Symmonette
06.2018 - 07.2018
- Collaborated with cross-functional teams to identify, analyze, and resolve software defects, improving overall product quality.
- Conducted proactive monitoring of client systems to detect potential issues before they escalated into critical incidents.
- Boosted customer retention rates through empathetic listening skills and tailored solutions based on individual needs.
- Demonstrated commitment to continuous learning by attending relevant training sessions and workshops to stay updated on industry trends and advancements.
- Developed strong problem-solving and critical thinking skills to tackle complex issues under tight deadlines while maintaining a customer-centric approach at all times.
- Participated in weekly team meetings to discuss ongoing projects, share progress updates, and brainstorm solutions for challenges faced.
Education
Associate of Applied Science - Information Technology
Bahamas Technical & Vocational Institute
Ole Trail Road07.2024
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Teamwork and Coordination
- Repair and Installation
- Relationship Building
Additional Information
linkedin Profile: linkedin.com/in/marcio-ferguson-16a90a20a
Timeline
Field Service Technician
Self-employeed
03.2022 - Current
Technical Support Intern
Ms. Symmonette
06.2018 - 07.2018
Associate of Applied Science - Information Technology
Bahamas Technical & Vocational Institute
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