Maryam Smith
Nassau
Summary
Self-motivated, analytical, and ambitious team player with extensive experience in customer relations. Maintains high levels of customer satisfaction and actively contributes to organizational success. Committed to achieving measurable results and adapting to meet evolving needs.
Overview
3
3
years of professional experience
Work History
Western Union Agent Cashier
Nassau, Bahamas
05.2024 - Current
- Mitigated potential risks by adhering to strict anti-fraud measures, such as monitoring unusual activity patterns or reporting suspicious transactions to supervisors.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Provided comprehensive support for both sender''s and receiver''s inquiries regarding money transfer services, ensuring clear communication throughout the process.
- Developed an expert knowledge of Western Union products and services to confidently answer customer questions accurately and efficiently.
- Maintained proper cash handling procedures to minimize discrepancies, ensuring the accuracy of all transactions processed.
Administrative Assistant to the Director
Ministry of Youth, Sports & Culture
New Providence
07.2023 - 07.2023
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
Sales Assistant
Hammies Radiator Repair Shop
Nassau
06.2021 - 12.2022
- Acknowledged and addressed client complaints and escalated critical concerns to management
- Greeted office visitors and clients and directed to appropriate areas
- Maintained robust inventory of available products, avoiding delivery delays and maximizing profits
- Consistently organized and restocked display racks to keep store ready for customer needs
- Revamped store's shelves to prepare for new seasonal merchandise and planned promotions.
Education
BBA - Computer Information Systems
University of The Bahamas
12.2026
High School Diploma -
Penn Foster High School
10.2022
Certificate - Webpage Design
Bahamas Institute of Business & Technology
07.2018
Skills
- Payment Processing
- Professionalism and Integrity
- Multitasking proficiency
- Cash handling expertise
- Continuous Learning Attitude
- Time management mastery
- Fraud Detection Skills
- Customer Needs Assessment
- Written Communication
- Administrative and Clerical Support
- Data Entry Documentation
- Basic Coding Skills (Java, Python, HTML)
Languages
English
Native language
Arabic
Intermediate
B1
French
Beginner
A1
Coding
- Programming languages: HTML, Java, Python (currently learning)
- Taking introductory university course in Java
- Completing online courses in HTML and Python through Codecademy
Timeline
Western Union Agent Cashier
05.2024 - Current
Administrative Assistant to the Director
Ministry of Youth, Sports & Culture
07.2023 - 07.2023
Sales Assistant
Hammies Radiator Repair Shop
06.2021 - 12.2022
High School Diploma -
Penn Foster High School
Certificate - Webpage Design
Bahamas Institute of Business & Technology
BBA - Computer Information Systems
University of The Bahamas