Mikail Duncombe
Nassau
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee,Offering excellent communication and good judgment.
Overview
7
7
years of professional experience
Work History
Pump Attendant
MRS JOHNSON
10.2017 - 02.2018
- Responded to all customer inquiries thoroughly and professionally.
- Removed safety hazards, soiled items and trash from customer areas.
Warehouse Worker
Stacy Hanna
03.2018 - 07.2018
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Performed general housekeeping and cleaning tasks, including sweeping, pulling weeds and power washing.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Facility Maintenance Worker
Mr. Dean
10.2018 - 10.2021
- Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
- Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper.
- Completed partial or full dismantling of equipment to quickly repair or replace.
Bar Island Attendant
Royal Caribbean
10.2021 - 07.2022
- Worked with customers to understand needs and provide excellent service.
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving issues.
Bar Server
Royal Caribbean
07.2022 - 01.2024
- Checked ID cards and verified bar guests were of legal age.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Poured and prepared mixed drinks for over 100 customers daily.
- Serve up to 15 customers at bar & numerous guests at the beach beds/cabana bar areas
Bartender
Royal Caribbean
01.2024 - 04.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Education
High School Diploma -
Huntly P Christe High School
North Andros , The Bahamas06.2017
Skills
- Fixtures
- Minor repairs
- Cleaning
- Heavy lifting
- Hand and power tools
- Custom cabinetry expert
- Great listener
- Always aware of my surroundings
- Bar server
- Communications Strategies
- Safe Serving Knowledge
- Attending Multiple Customers
- Health Code Compliance
- Anticipating Guest Needs
- Liquor, Beer and Wine Knowledge
- Custom Drink Preparation
- Suggestive Selling
- Responsible Alcohol Service
- Guest Satisfaction
- Alcohol Ordering
- Safe Food Handling Procedures
- Maintaining a Clean Bar
- Customer Service
- Handling Difficult Customers
- ABC Regulations
- Identification Verification
- High-Volume Environments
- Performance Improvement
- Making Change
- Creative Mixology
- Serving and Bussing
- Prepare Cocktails
- New Cocktail Creation
- Cocktail Service
- Servsafe Certified
- Crowd Control and Security
- Ability to Lift 30 Pounds
- Responsible Serving
Timeline
Bartender
Royal Caribbean
01.2024 - 04.2024
Bar Server
Royal Caribbean
07.2022 - 01.2024
Bar Island Attendant
Royal Caribbean
10.2021 - 07.2022
Facility Maintenance Worker
Mr. Dean
10.2018 - 10.2021
Warehouse Worker
Stacy Hanna
03.2018 - 07.2018
Pump Attendant
MRS JOHNSON
10.2017 - 02.2018
High School Diploma -
Huntly P Christe High School
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