Mikelle Barbora Moss

Nesbitt's Delaporte Restaurant and Lounge

03.2016 - 03.2024

Provided exceptional customer service in high-pressure dining environment.
Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Trained new team members on menu items, service standards, and operational procedures.
Maintained cleanliness and organization of dining area to enhance guest experience.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Collaborated with kitchen staff to ensure accurate order preparation and presentation.
Developed strong relationships with regular customers, fostering loyalty through personalized service.
Managed multi-table sections efficiently, ensuring timely delivery of food and beverages.
Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Collaborated with team members to consistently provide efficient service during peak hours.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.