Milan Thakuri
Kathmandu,P3
Summary
Passionate and quick learner with a strong desire to work as a staff in front office, in a field that supports hospitality management. This job helps demonstrate my passion for hospitality industry while also learning from a new culture and work experience. I can contribute to the hotel mission's and its goals by working smoothly and professionally. Additionally, i can provide exceptional service and contribute to the success of a reputable hotel.
Overview
3
3
years of professional experience
Work History
Restaurant Host
Hook Hospitality
01.2024 - 06.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Concierge
The Berkeley Hotel Pratunam
11.2023 - 12.2023
- Welcoming guest upon entrance and confirm reservation.
- Understanding customer needs and fulfill their needs as their requirement.
- Arranging transportation and excursion upon guest request.
- Handling and take care of guest baggage.
- Providing information's and recommendation on local features, attractions, shopping, restaurants etc.
Front Desk Agent
The Berkeley Hotel Pratunam
12.2022 - 10.2023
- Greeting guest on arrival.
- Administering check-in and check-out.
- Assigning room keys to the guest
- Handle customer complaints, provide appropriate solution within their time.
- Maintaining accurate records of guests interactions and transactions.
- Monitoring guest satisfaction and responding to or implementing their feedback.
- Creating a friendly environment to ensure a guest experience during their stay.
Front Desk Guest Service Agent
Mojo Boutique Hotel
02.2021 - 01.2022
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
- Consistently received positive feedback from guests on service quality, contributing to an overall boost in hotel reputation.
Education
Bachelors In Hotel Management(BHM)
Global College International
2023
Hotel Management
Sann International College
2018
Skills
- Basic Computer Skills like online research, MS word, MS-Excel
- Expert knowledge of Opera System
- Marketing skills
- Organization Skills
- Creativity
References
- MS.WIPAPORN SEENORPIA(FRONT OFFICE MANAGER)
EMAIL: Fom@berkeleyhotel.co.th
- MS. MELADA DONSAI( HUMAN RESOURCE DEPARTMENT)
EMAIL: Hrm@berkeleyhotel.co.th
- MR: Ramesh Acharya
EMAIL: ramesh@hookhospitality.com( General Manager)
Timeline
Restaurant Host
Hook Hospitality
01.2024 - 06.2024
Concierge
The Berkeley Hotel Pratunam
11.2023 - 12.2023
Front Desk Agent
The Berkeley Hotel Pratunam
12.2022 - 10.2023
Front Desk Guest Service Agent
Mojo Boutique Hotel
02.2021 - 01.2022
Bachelors In Hotel Management(BHM)
Global College International
Hotel Management
Sann International College
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