Ms. Leslie Hanna
Nassau
Summary
Dedicated customer service professional with over five years of experience in customer service and tourism, known for delivering brand-driven service with each customer interaction. Recognized for dependability, leadership, and commitment to team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Front Office Concierge
Exquisite Dental
Nassau,Bahamas
01.2024 - Current
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Answered multi-line phone system and enthusiastically greet callers.
- Verify eligibility for persons paying with insurance; as well as submit patients billing to various insurance portals.
- Trained new staff on dental software and office procedures, ensuring a high standard of service.
Reservations Team Lead
Dolphin Encounters
Paradise Island
10.2022 - 12.2023
- Worked along with sales & marketing to ensure company quotas are met.
- Trained new team members on reservation software.
- Assist direct customers, travel agencies, & tour operators with bookings.
- Check in hotel guest and residents with a pleasant attitude and a welcoming smile.
- Assist with local marketing, Groups, and site visits.
Guest Service Representative
Dolphin Encounters
Paradise Island
04.2018 - 10.2022
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival to the island, displaying professional and friendly approach.
- Check in cruise ship passengers and assist with wristbands.
- Worked different departments on busy days to ensure optimal coverage.
- Manage guest service desk operations in a fast paced environment.
- Tour guide.
Clerical Associate (Pandemic Job)
Ministry Of Health- Contact Tracing Unit
Nassau, Bahamas
08.2021 - 12.2021
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
Customer Service Representative
Digiprint & Signs Bahamas
Nassau,Bahamas
02.2017 - 06.2017
- Manage cash float
- Help customers proof- read graduation books, obituaries, news letters and many more.
- Responded to customer requests for products, services, and company information.
Temporary Secretary
Desmond Edwards & Co.
Nassau,Bahamas
01.2015 - 12.2015
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Education
Medical Office Administration
Willis College
Ottawa, Canada07.2017
C.C Sweeting Sr. High
Nassau, Bahamas07.2013
Skills
- Team Player
- Excellent Communication
- License Driver
- Leadership
- Time Management
- Cash Handling
- Very Organized & Tidy
- Exceptional Telephone Etiquette
- Dependable and Responsible
- Microsoft Word
- Problem-Solving
- Attention To Detail
- Very Professional
- Strong Critical Thinking Skills
- Billing and Invoicing
- Exceptional Interpersonal Skills
Certification
- STCW Certified (First Aid, Survival Techniques, Fire Prevention, Fire Fighting, & Personal Safety)
- CPR and First Aid Certification
- Medical Office Administration Diploma
- Customer Service Training (Aquila Corporation)
- Sexual Harassment Prevention Training
Timeline
Lead Front Office Concierge
Exquisite Dental
01.2024 - Current
Reservations Team Lead
Dolphin Encounters
10.2022 - 12.2023
Clerical Associate (Pandemic Job)
Ministry Of Health- Contact Tracing Unit
08.2021 - 12.2021
Guest Service Representative
Dolphin Encounters
04.2018 - 10.2022
Customer Service Representative
Digiprint & Signs Bahamas
02.2017 - 06.2017
Temporary Secretary
Desmond Edwards & Co.
01.2015 - 12.2015
Medical Office Administration
Willis College
C.C Sweeting Sr. High