Nakeisha Hanna
Nassau
Summary
Dynamic and dependable professional with a proven track record in reception management and exceptional customer service, honed at Green Leaf Financial Services. Demonstrates leadership and excellent communication skills, ensuring efficient front office operations and positive client interactions. Adept at file organization and multi-line phone operation, consistently enhancing workplace productivity and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Receptionist Administrator
Greenleaf Financial Services
06.2023 - Current
- Front office management and coordination, including answering incoming calls, directing clients to key stakeholders to address specific needs.
- Greeting incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Timely distribution of correspondence and contractual documentation
- Ensure the reception area is kept clean and neat at all times to give visitors a positive first impression.
- Timely management and handling of customer complaints and questions and directing calls to appropriate team members
- Coordinate the setup of approved loans in AutoPal, including the related posting of cash and checks
- Management of the overpayment and refund process
- Records management of loan applications, checks, logs and supporting documentation including timely system updating
- Preparation and reporting of the monthly Stamp Tax to the Public Treasury
- Posting client salaries to related accounts
Sales Associate
John Bull
06.2007 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Restaurant Worker
Staniel Cay Yacht Club
03.2004 - 04.2006
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Settled transactions accurately, ensuring proper accounting at the end of each shift.
Education
Secondary Level Education -
C. C. Sweeting Senior High School
Nassau, Bahamas06-2001
Secondary Level Education -
C. C. Sweeting Junior High School
Nassau, Bahamas06-1999
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Customer service
- Time management
- Leadership
- Great communication skills
- Dependable and reliable
- Team player
- Presentation, conferencing and administrative skills
Accomplishments
2023 Staff acknowledgment - Greenleaf
2009 Awarded employee of the quarter - John Bull
2020 Awarded team spirit award - John Bull
Timeline
Receptionist Administrator
Greenleaf Financial Services
06.2023 - Current
Sales Associate
John Bull
06.2007 - 07.2021
Restaurant Worker
Staniel Cay Yacht Club
03.2004 - 04.2006
Secondary Level Education -
C. C. Sweeting Senior High School
Secondary Level Education -
C. C. Sweeting Junior High School
Similar Profiles
Dewarren SandersDewarren Sanders
Sales Consultant at Greenleaf Financial ServicesSales Consultant at Greenleaf Financial Services
Ezekiel AdeyemiEzekiel Adeyemi
Support Worker at Greenleaf Care ServicesSupport Worker at Greenleaf Care Services
Linda ParzeroLinda Parzero
Job Coach at Greenleaf Job Training ServicesJob Coach at Greenleaf Job Training Services