Neeta Yogi
Project Manager/ Client Success Manager/ Operations Manager
Kathmandu
Summary
Accomplished Program Manager with a proven track record at Suaaraha II/USAID Program, adept in organizational management and operations. Excelled in project initiation to completion, enhancing customer engagement and retention. Skilled in Google Workspace, ensuring seamless cross-functional team collaboration. Demonstrated ability to develop strong client relationships and deliver tailored services, significantly impacting project success.
Overview
7
7
years of professional experience
Work History
Client Operations Manager
Tillon Group Limited
02.2023 - 09.2023
- Collaborated with cross-functional teams to develop comprehensive plans for account management and service delivery.
- Handled end to end journey of multiple clients from contracts, onboarding, prepare service delivery plans, handling grievances, making regular needful communications and off boarding.
- Ensured timely completion of projects by effectively managing resources, delegating tasks, and monitoring progress against established timelines.
- Developed strong relationships with clients to better understand their needs and deliver tailored services.
Event Manager
CloudFactory International Pvt. Ltd
04.2021 - 01.2023
- · Build the global events strategy for CloudFactory Academy in partnership with the Workforce Success Leadership Team.
- Build, manage and lead the annual event calendar of online and in person events for 3000+ global workforce.
- Partnered with Cloudfactory’s Operations Team to allocate internal/external resources (human/financial) for maximum benefit.
- Contracted/ Hired national level speakers. trainers, celebrities for the events.
- Identify and evaluate event performance (individual and organizational participant performance; individual and team performance; ROI; supplier performance, etc)
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
Program Manager- Program Officer-Marketing Officer
Suaaraha II/ USAID Program
09.2016 - 03.2021
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple programs with numerous activities or educational events.
- Designed programs for yearly work plan as per project schedule and prepare annual budgeting.
- Developed appropriate approaches/ models suitable for project execution and action planning for sustainable impact
- Played a key role to optimize utilization of resources (financial, human, etc) and explore sources for additional financial management, if required
- Provided technical and operational guidance/ support to team members and prepare periodic reports and deliverables for internal as well as external parties.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Education
BBA - Business Management
Bridavan Group of Colleges
Bangalore, India 04.2001 -
Skills
Project initiation, planning, developing and implementation
Accomplishments
· Best Employee of the Year 2018/19 by VDRC- Nepal/ Suaahara II Program
· Kanthula Grand Award, Bangalore (Best Self- Supporting International Student in Bangalore)
· Best Event Manager, The Firm Club, Brindavan College
Timeline
Client Operations Manager
Tillon Group Limited
02.2023 - 09.2023
Event Manager
CloudFactory International Pvt. Ltd
04.2021 - 01.2023
Program Manager- Program Officer-Marketing Officer
Suaaraha II/ USAID Program
09.2016 - 03.2021
BBA - Business Management
Bridavan Group of Colleges
04.2001 -
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