Niraj Shrestha

• Provided expert-level technical assistance to end users, resolving complex issues in timely manner.
• Improved system stability by implementing proactive IT maintenance and monitoring procedures.
• Mentored junior IT support engineers, fostering collaborative environment that promoted professional growth and skill development.
• Optimized network performance through regular monitoring, analysis, and fine-tuning of settings.
• Enhanced network security through deployment of advanced firewall configurations and intrusion prevention systems.
• Reduced server downtime by performing regular hardware upgrades and software patches.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Installed and maintained hardware and computer peripherals to store tangible components.
• Upgraded operating systems and computer software to perform compatibility with programs.
• Configured and tested new software and hardware.
• Tested new software and hardware prior to deployment.
• Helped streamline repair processes and update procedures for support action consistency.
• Developed and implemented preventive maintenance procedures.
• Offered assistance in implementing and developing training programs.
• Provided expert-level technical assistance to end users, resolving complex issues in a timely manner
• Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development
• Optimized network performance through regular monitoring, analysis, and fine-tuning of settings
• Improved system stability by implementing proactive IT maintenance and monitoring procedures
• Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
• Conducted thorough root cause analyses following incidents, leading to improved preventative measures and reduced recurrence rates.
• Developed customized training materials for staff members to facilitate knowledge retention and improve overall technical competency levels.
• Connected to computer of client using remote link to install programs and applications.

Responded to queries on phone, via email or through IT ticketing system.

• Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
• Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
• Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
• Played key role in successful office relocation by coordinating IT equipment transfer and setup.
• Assisted in network maintenance, ensuring smooth connectivity for all users.
• Implemented data backup strategies to safeguard critical company information.
• Assisted in th development of custom applications tailored to specific departmental needs, resulting in increased efficiency.
• Reduced costs by negotiating favorable contracts with technology vendors and service providers.
• Developed user-friendly IT solutions for improved staff productivity.
• Ensured seamless business operations by providing round-the-clock technical support during crucial periods or events.
• Collaborated with IT team to successfully complete large projects within strict deadlines.
• Installed and configured software and hardware.
• Reviewed system and network performance to make proactive adjustments based on established IT policies.
• Maintained current software licenses and patched applications to stay up-to-date with latest features.
• Installed and configured operating systems and applications.
• Tested new software and hardware prior to deployment.
• Created user accounts and assigned permissions.
• Installed, configured and maintained computer systems and network connections.

ATM Support as a Intern and trainee.

• Explained technical information in clear terms to promote better understanding for non-technical users.
• Performed root cause analysis of reported issues to enact corrections.