Motivated Customer Service & Marketing Professional with over 1 year of experience in retail, hospitality, and marketing. Skilled in handling cash transactions, assisting customers, managing front desk operations, and supporting marketing initiatives. Known for building strong customer relationships, resolving issues promptly, and contributing to marketing campaigns with creativity and efficiency.
• Overseas Client Relationship Management
• Manpower Recruitment Marketing
• Market Research & Job Demand Analysis
• Proposal Writing & Presentation Skills
• Team Leadership & Coordination
• Communication & Public Relations
• Welcomed and checked in guests, handling reservations and payments.
• Responded to guest inquiries via phone, email, and in person.
• Coordinated with housekeeping and maintenance teams for smooth operations.
• Provided local information and assisted guests with requests.
• Ensured front desk area was organized and professional at all times.
• Handled daily cash, card, and POS transactions with accuracy.
• Assisted customers with purchases, returns, and product inquiries.
• Trained new staff on customer service and sales procedures.
• Developed loyal customer relationships and promoted sales growth.
• Collaborated with managers to meet store goals and improve customer satisfaction.
Customer Service & Up selling