Nishan Dawadi
Lalitpur,Bagmati
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Coles
Sydney, NSW
09.2016 - 02.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
BBA - Accounting
Macquarie University
Sydney 07.2016 - 04.2018
High School Diploma -
Prasadi Academy
Kumaripati 10.2013 - 04.2014
Skills
Administrative support
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
Coles
09.2016 - 02.2022
BBA - Accounting
Macquarie University
07.2016 - 04.2018
High School Diploma -
Prasadi Academy
10.2013 - 04.2014
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