Patricia Lightbourn
Nassau
Summary
Proven track record in enhancing customer satisfaction and loyalty at Bahamas Paintball, Buy for Less Food Stores and Super Value, adept in cash handling and POS systems. Demonstrates exceptional patience, empathy, and a strong work ethic, ensuring accurate transactions and inventory management. Achieved significant improvements in customer service efficiency and accuracy, contributing to repeat business and positive customer relations.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Buy For Less Food Stores
Blue Hill Road
02.2024 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Super Value Food Store
Cable Beach
01.2024 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, and locate items.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service Representative/Head Cashier Supervisor
Bahamas Paintball
Bowes Cove, Off Bernard Road
04.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed new shipments and incoming inventory and checked vendor list for accurate inventory reporting.
Education
High School Diploma -
St. John's College
Bethel Ave06.2022
Skills
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer Service
- Active Listening
- Inventory and Stocking
- Cash Handling
- Cash Register Operation
- Customer Relations
- Basic Math Competence
- Cash Drawer Balancing
- POS Systems
Certification
Governor General's Youth Award
Water Safety Training - January 29th, 2022
Timeline
Cashier
Buy For Less Food Stores
02.2024 - 04.2024
Cashier
Super Value Food Store
01.2024 - 01.2024
Customer Service Representative/Head Cashier Supervisor
Bahamas Paintball
04.2023 - 01.2024
High School Diploma -
St. John's College