Phylicia Stubbs
Nassau, Bahamas
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Verification Officer
Bank of The Bank
01.2022 - Current
- Maintained strict confidentiality of sensitive client information, adhering to company policies and regulations.
- Streamlined the verification process for faster turnaround times, resulting in client satisfaction.
- Increased accuracy in verification processes by implementing thorough checks and attention to detail.
- Provided excellent customer service by promptly addressing inquiries and resolving any issues that arose during the verification process.
- Assisted colleagues when needed, demonstrating flexibility and adaptability within a fast-paced work environment.
Data Associate
Bank of The Bahamas
05.2020 - Current
- Provided training and support to team members on best practices for data entry, storage, and retrieval.
- Implemented robust backup procedures to safeguard critical data against loss or damage due to system failures or cyber attacks.
- Contributed to the development of user-friendly dashboards for real-time data visualization and analysis.
- Located and corrected data entry errors and reported to management.
- Applied data validation procedures to support and enforce data integrity.
- Assisted with development of data entry procedures to streamline data processing.
Concierge
Bank of The Bahamas
01.2020 - Current
- Provided exceptional customer service to diverse clientele, fostering atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Data Associate
Teacher's & Salaried Worker Credit Union (NJCEP)
07.2018 - 12.2019
- Streamlined data collection processes for improved efficiency and reduced errors.
- Enhanced data accuracy by meticulously reviewing and validating information from various sources.
- Performed rigorous statistical analyses on large datasets, uncovering insights that informed strategic planning initiatives.
- Improved response times for ad-hoc requests by creating a centralized repository for frequently used queries.
- Contributed to the development of user-friendly dashboards for real-time data visualization and analysis.
Clerk (Part -Time)
South Beach Public Library
07.2016 - 12.2019
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Receptionist
Nassau Village Constituency Officer
07.2017 - 07.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Temple Christian High School
Nassau, Bahamas06.2014
Skills
Customer Service
Data Entry and Review
Communication and Interpersonal Skills
Data Verification
Teamwork and Collaboration
Time Management
Multitasking
Problem-Solving
Organizational Skills
- Document Verification
Timeline
Verification Officer
Bank of The Bank
01.2022 - Current
Data Associate
Bank of The Bahamas
05.2020 - Current
Concierge
Bank of The Bahamas
01.2020 - Current
Data Associate
Teacher's & Salaried Worker Credit Union (NJCEP)
07.2018 - 12.2019
Receptionist
Nassau Village Constituency Officer
07.2017 - 07.2018
Clerk (Part -Time)
South Beach Public Library
07.2016 - 12.2019
High School Diploma -
Temple Christian High School
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