Prabin Kumar Baskota
Summary
- Proactive and results oriented experience at Subisu Cable Network, adept in customer relations and data analysis. Excelled in enhancing customer loyalty and streamlining data entry processes.
- Demonstrated strong capabilities in social media marketing and team collaboration at Instant Travels and Tours Pvt.Ltd, contributing to innovative marketing solutions and improved customer service strategies.
- Diligent with hands-on experience gained through comprehensive internship at leading bank. Demonstrated ability to assist in daily operations and support customer service initiatives. Proven track record of utilizing strong analytical and communication skills to contribute to team success and maintain high standards of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Marketing Intern
Instant Travel and Tours Pvt. Ltd
05.2024 - 01.2025
- Conducted market research to identify target audiences and optimize marketing efforts.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Assisted in creating written, video, and image content for marketing channels.
- Enhanced social media engagement through regular posting and audience interaction.
- Participated in training sessions on digital marketing tools, increasing efficiency of online campaigns.
Customer Service Representative
Subisu Cable Network
11.2022 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Internship
NIC ASIA BANK
08.2022 - 10.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor's of Business Management (BBM) - Accounting And Finance
Orchid International College, Tribhuwan University
Kathmandu 04.2001 -
Skills
Content creation
Data analysis
Microsoft Excel
Microsoft PowerPoint
Data entry
Client engagement
Social media marketing
Customer relations
Team collaboration
Customer service
Sorting and filing
Analytical skills
Certification
ASANA
Accomplishments
Event Coordinator (Logistics Department)
Orchid International College
Jan 2020 – Dec 2024
- Organized and managed Orchid Saraswati Puja, Holi Event, and Orchid Bollywood Night as part of the Event Management Course during college.
- Handled the logistics department , ensuring smooth coordination of materials, vendors, and event timelines.
- Collaborated with team members to execute events successfully with over 500 attendees.
Orchid International College
Dec 2023 – Jan 2024
- Conducted a comparative business model analysis of two major e-commerce companies.
- Analyzed their financial statements, strategic approaches, and market performance .
- Provided key insights and recommendations on business performance and future strategies.
Timeline
ASANA
09-2024
Marketing Intern
Instant Travel and Tours Pvt. Ltd
05.2024 - 01.2025
Customer Service Representative
Subisu Cable Network
11.2022 - 10.2023
Internship
NIC ASIA BANK
08.2022 - 10.2022
Bachelor's of Business Management (BBM) - Accounting And Finance
Orchid International College, Tribhuwan University
04.2001 -