Hi, I’m
Pramod Upreti
Versatile Professional | Customer Service | Logistics Operations | Purchasing | Documentation (Document Control) | Warehousing | Transportation | Call Center Expert | Expeditor |
Doha,Qatar
Summary
15+ years across Customer Service, Logistics, Warehousing, Purchasing, Quality Assurance, Customs, Shipping, Distribution, and Transport. Skilled in diverse software, driven by continuous learning, and recognized for loyalty, self-motivation, and a positive approach. Committed to personal growth while making a substantial impact on organizational objectives.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
years of professional experience
1
Certification
1
Language
Work History
CASTLE LIMOUSINE WLLDoha
Fleet and Operations Supervisor
12.2019 - 11.2023
Job overview
- Operations Management: Directed day-to-day operations, ensuring exceptional service delivery and promptly resolving guest concerns. Implemented efficiency measures that led to 15% increase in overall service ratings.
- Team Supervision & Performance: Managed driver teams, optimizing routing strategies that reduced fuel consumption by 12%. Implemented maintenance schedules resulting in 20% decrease in vehicle downtime.
- Customer Relationship & Safety Adherence: Strengthened customer relations, facilitating updated bookings and ensuring strict compliance with safety regulations, resulting in zero safety violations during tenure.
- Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
OM PRAKASH TRADERS & SUPP.(AARADHYA GROUP)Jhapa
Transport Logistics operations Supervisor
01.2018 - 09.2019
Job overview
- Resource Assessment & Optimization: Evaluated and optimized local transportation resources, reducing logistical costs by 10%. Streamlined vehicle movement, resulting in a 15% increase in on-time deliveries.
- Efficient Resource Management: Overhauled fuel and spare parts inventory management systems, reducing surplus stock by 20% while ensuring uninterrupted operations.
- Government Liaison & Compliance: Acted as a primary liaison with government agencies, ensuring full compliance and adherence to local regulations, achieving a 100% compliance record.
- Directing, and reviewing the work of staff. Supervisory duties include training, writing, conducting performance appraisals, and assisting in department budget preparation.
- Worked closely with personnel, customers, and contractors to resolve problems
Freight Systems CO. LTD.Dubai
Warehouse Logistics Senior Clerk
10.2011 - 12.2017
Job overview
- Cross-Departmental Coordination: Orchestrated seamless coordination between departments, optimizing delivery schedules and ensuring 25% reduction in delivery errors.
- Inventory & Documentation Expertise: Managed meticulous inventory records and documentation, implementing a digital system that reduced processing time by 30% and improved accuracy by 20%.
- Client-Centric Service: Fostered strong client relationships, resolving inquiries promptly, resulting in 30% increase in client retention.
- Oversees end-to-end warehouse and logistics operations, ensuring precise inventory control and optimizing efficiency for seamless material handling and distribution.
GLORIOUS SHIPPING L.L.C.Dubai
Customer Service Documentation Clerk
03.2007 - 10.2011
Job overview
- Efficient Shipment Coordination: Coordinated and optimized shipments, improving delivery efficiency by 15% and ensuring on-time deliveries for time-sensitive goods.
- Documentary Accuracy & Client Support: Prepared precise freight forwarding documents, ensuring compliance and accuracy, resulting in 25% decrease in documentation-related errors.
- Exceptional Client Handling: Facilitated special client requests, consistently meeting and exceeding service expectations.
- Proficiently manage customer complaints by offering tailored solutions and proactive follow-ups, ensuring swift resolution of any issues faced by customers.
Education
HIMALAYA COLLEGE OF MANAGEMENTKathmandu, Nepal
High School Diploma
DIVYA JYOTI HIGHER SECEONDARY SCHOOLJhapa, Nepal
SCHOLL LEAVING CERTIFICATE
Skills
- Ul>
- Customer Service, Transport Land, Air, Sea
- P>Software, Data Analysis, and Documentation
- P>Warehouse Operations, Inventory Control
- P>Procurement & Vendor Management, Shipping
- P>Collaborative Team Player For Productivity
- P>Experienced in Scheduling and Planning
- P>Project Planning & Expediter and Coordination
- P>Contact/Call Center Operations
- P>Documentation Control
- P>Exceptional Customer Relationship
- P>Logistics, Optimizing Supply Chain operations
- P>Workflow / Workforce Planning, Team Coordination
- P>Personal Effects and Fine Arts (Moving/Relocations)
- Cultivating Productive Relationships
- Motivational Leadership
- Shipment Processing
- Task Delegation
- Operational Efficiency and Safety
- 5S Principles
- ERP Systems
- Inventory Coordination
- Logistics Expertise
- Customer Relationship Development
- Team Training
- Manage Operations
- Materials Planning and Logistics
- Hiring and Onboarding
- Route Optimization
- Supplier Monitoring
- P&L Administration
- Production
Accomplishments
FIFA 2023 PROJECT
2022-11-20 - 2022-12-18-FIFA 2023 WORLD CUP QATAR
Strategic Management for FIFA 2023: Led high-stakes projects for the World Cup, overseeing logistics for major multinational Company like Adidas, Nike, Visa, and Luxury Hotels (Marriott's/IHG/ACCORS/HYATT).
- Client-Centric Solutions: Developed tailored transportation strategies, fostering strong relationships with global brands and upscale hotels.
- Meticulous Execution: Orchestrated flawless logistics, ensuring punctual deliveries, streamlined operations, and top-tier service adherence.
- Critical Materials Management: Managed intricate logistics for valuable merchandise and time-sensitive materials crucial for the event's success.
Certification
Six Sigma Certification (Yellow Belt)
Work Preference
Work Type
Full TimeImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsTeam Building / Company RetreatsPersonal development programsTimeline
Six Sigma Certification (Yellow Belt)
11-2023
Fleet and Operations Supervisor
CASTLE LIMOUSINE WLL
12.2019 - 11.2023
Transport Logistics operations Supervisor
OM PRAKASH TRADERS & SUPP.(AARADHYA GROUP)
01.2018 - 09.2019
Warehouse Logistics Senior Clerk
Freight Systems CO. LTD.
10.2011 - 12.2017
Customer Service Documentation Clerk
GLORIOUS SHIPPING L.L.C.
03.2007 - 10.2011
HIMALAYA COLLEGE OF MANAGEMENT
High School Diploma
DIVYA JYOTI HIGHER SECEONDARY SCHOOL
SCHOLL LEAVING CERTIFICATE
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