Prasiddha Karki
Kathmandu ,Bagmati Province
Summary
Dynamic Assistant Manager at Big Mart Kathmandu with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in conflict resolution and inventory management, I fostered teamwork and improved operational efficiency, leading to a notable increase in client retention and overall store performance.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Assistant Manager
Big Mart Kathmandu
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Manager
Kathmandu
05.2022 - 09.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Bachelor - Social Work
Tribhuwan University
Kathmandu03.2019
Skills
Customer service
Timeline
Assistant Manager
Big Mart Kathmandu
05.2024 - Current
Sales Manager
Kathmandu
05.2022 - 09.2024
Bachelor - Social Work
Tribhuwan University
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