Prasiddha Karki
Kathmandu ,Bagmati Province
Summary
Dynamic Assistant Manager at Big Mart Kathmandu with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in conflict resolution and inventory management, I fostered teamwork and improved operational efficiency, leading to a notable increase in client retention and overall store performance.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Assistant Manager
Big Mart Kathmandu
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Manager
Kathmandu
05.2022 - 09.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Bachelor - Social Work
Tribhuwan University
Kathmandu03.2019
Skills
Customer service
Inventory management
Sales strategy
Vendor relations
Conflict resolution
Performance management
Team building
Process improvement
Data analysis
Project management
Coaching techniques
Staff training
Quality assurance
Time management
Communication skills
Operations management
Timeline
Assistant Manager
Big Mart Kathmandu
05.2024 - Current
Sales Manager
Kathmandu
05.2022 - 09.2024
Bachelor - Social Work
Tribhuwan University