Summary
Overview
Work History
Education
Skills
Timeline
SalesManager
Prasiddha  Karki

Prasiddha Karki

Kathmandu ,Bagmati Province

Summary

Dynamic Assistant Manager at Big Mart Kathmandu with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in conflict resolution and inventory management, I fostered teamwork and improved operational efficiency, leading to a notable increase in client retention and overall store performance.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Assistant Manager

Big Mart Kathmandu
05.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Sales Manager

Kathmandu
05.2022 - 09.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Education

Bachelor - Social Work

Tribhuwan University
Kathmandu
03.2019

Skills

Customer service

Timeline

Assistant Manager

Big Mart Kathmandu
05.2024 - Current

Sales Manager

Kathmandu
05.2022 - 09.2024

Bachelor - Social Work

Tribhuwan University
Prasiddha Karki