Punam Baral
Chandragiri 14, Naya Naikap, Kathmandu
Summary
I have worked as a manager at Ghriheeni Sewa Saving and Credit Co-Operative Ltd., a mediator at Chandragiri Municipality and Kathmandu District Court, and a tax collector at Chandragiri Municipality. I have a solid background in financial management, public service, and conflict resolution. As a manager, I enhanced operational effectiveness and member satisfaction while honing my leadership, strategic planning, and financial oversight abilities. My work as a mediator improved my ability to communicate, negotiate, and solve problems while assisting in the just and moral settlement of conflicts. I improved my understanding of local taxes, revenue collection, and public involvement while working as a tax collector. These positions have given me excellent decision-making, communication, and administrative skills that allow me to function well in fast-paced, community-focused settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mediator
Kathmandu District Court
Kathmandu
01.2020 - Current
- Facilitated conflict resolution sessions between disputing parties in civil, family, and community-related matters
- Participated in training programs and workshops to stay current with mediation practices and legal updates.
- Ensured compliance with Nepal's Mediation Act and court-referred mediation procedures.
- Maintained detailed records of mediation sessions and prepared formal settlement agreements.
Manager
Griheeni Sewa Saving and Credit Co-Operative Ltd.
Kathmandu
07.2015 - Current
- Supervised daily operations of the cooperative, including savings, credit, and financial services for members
- Developed and implemented strategic plans to improve financial performance and member satisfaction
- Managed a team of staff members, providing training, guidance, and performance evaluations.
- Oversaw loan processing, credit risk assessment, and recovery procedures to ensure financial sustainability
- Prepared and presented monthly financial reports and operational updates to the Board of Directors
- Handled conflict resolution and addressed member grievances to maintain trust and transparency
Tax Collector
Chandragiri Municipality
Kathmandu
01.2012 - 01.2014
- Collected local taxes, fees, and revenues in accordance with municipal laws and regulations.
- Conducted field visits to assess properties and ensure proper tax registration and compliance
- Assisted citizens in understanding their tax obligations and guided them through payment procedures.
- Handled tax-related inquiries and resolved disputes or discrepancies with professionalism and accuracy.
Education
Master's in Public Administration -
Tribhuvan University
Kathmandu01.2011
Bachelor's in Business Studies -
Tribhuvan University
Kathmandu01.2007
Skills
- Team supervision and staff development
- Strategic planning and decision-making
- Financial reporting and budgeting
- Neutral and ethical dispute handling
- Legal awareness of mediation procedures
- Financial record-keeping and reporting
- Attention to detail in financial data
- Conflict de-escalation and complaint handling
- Use of accounting or tax software
Certification
- Woman's Personality and Leadership Skills Training, March 4- March 25, 2013
- Mediation Training, Jan 31- Feb 7, 2020
- Liquidity Management Training, Dec 7, 2020
- Credit Union Manager's Competency Course, Dec 21- Dec 31, 2020
- Annual Planning and Budget Formulation Training, Jun 27-Jun28, 2022
- PEARLS Monitoring System Training, Jan 30- Jan 31, 2023
- Certificate of Mediator, May 11, 2023
- Product Design Training, Jun 21, 2023
- Refreshment Mediator Training, Sep 21- Sep 23, 2023
- Advance Mediator Training, Apr 30- May 4, 2024
Languages
Very Good, Native Speaker, C1
Languages
Nepali
First Language
Hindi
Upper Intermediate
B2
English
Advanced
C1
Timeline
Mediator
Kathmandu District Court
01.2020 - Current
Manager
Griheeni Sewa Saving and Credit Co-Operative Ltd.
07.2015 - Current
Tax Collector
Chandragiri Municipality
01.2012 - 01.2014
Master's in Public Administration -
Tribhuvan University
Bachelor's in Business Studies -
Tribhuvan University