Pravesh Gyawali
Rupandehi, Nepal
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
General Manager
Karlo Restaurant and Bar
Tilottama 04, Rupandehi, Nepal
2023.12 - Current
- Managed high-performing teams to deliver quality customer service and stable profits.
- Delivered business strategy to drive revenue and operational efficiencies.
- Increased customer satisfaction by resolving issues.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimize team operations.
- Allocated resources to teams and projects based on need, performance and availability.
Head Waiter
Mountain View Restaurant
160 Trafalgar Road, SE109TZ, Greenwich, London
2021.11 - 2023.11
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Accurately took orders, making menu recommendations as appropriate.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Memorized complete menu and offered guests knowledgeable suggestions.
Junior Accountant
Trishapta Trading PVT. LTD
Tilottama, 05, Rupandehi, Nepal
2017.09 - 2021.04
- Analyzed monthly balance sheet accounts for corporate reporting.
- Analyzed data and information to identify issues and create tailored solutions.
- Managed financial updates, watch lists and insurance files.
- Improved efficiency and productivity by acquiring new skills.
Education
School Leaving Certificate (SLC) - Economics & Accounting
Paramount Boarding Higher Secondary School
Tilottama 05, Rupandehi, Nepal 2012.05 - 2015.06
Certificate of Higher Education - Accounting, Finance and Economics
Manimukunda Secondary School
Butwal 06, Rupandehi, Nepal 2015.08 - 2017.09
BSc Hons Accounting with Management - Accounting
University of Ulster
London, United Kingdom 2021.09 - 2023.10
Skills
- Effective leader
- Communication skills
- Customer focused
- Organized and efficient
- Problem-solving
Languages
Nepalese
Native
Hindi
Fluent
English
Advanced
Affiliations
- Photography and Football
Timeline
General Manager
Karlo Restaurant and Bar
2023.12 - Current
Head Waiter
Mountain View Restaurant
2021.11 - 2023.11
BSc Hons Accounting with Management - Accounting
University of Ulster
2021.09 - 2023.10
Junior Accountant
Trishapta Trading PVT. LTD
2017.09 - 2021.04
Certificate of Higher Education - Accounting, Finance and Economics
Manimukunda Secondary School
2015.08 - 2017.09
School Leaving Certificate (SLC) - Economics & Accounting
Paramount Boarding Higher Secondary School
2012.05 - 2015.06