Princess Ann Sears

Ministry Of Tourism

01.2023 - Current

Greeted all incoming guests and maintained a welcoming atmosphere.
Promoted The Family islands of The Bahamas and various excursions offered on those islands.
Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
Assigned assignments to fellow colleagues in our daily operational report.
Collaborated with bahamas immigration to ensure guests made flights & hotel reservations for their stay.
Resolved guest complaints diplomatically and provide support for guest in distress.
Provide Protocol assistance to Cabinet Ministers travelling via Private, Domestic and International flights.
Managed large VIP groups ensuring exceptional service levels were met at all times.
Provide Fast track services to large groups such as Delegates, Basketball teams and more.
Increased customer interest in products through creative marketing materials and presentations.
Provide VIP protocol assistance to dignitaries and other groups made by special requests.
Remained current on all tourism related product knowledge and Islands of the bahamas.
Answer phone calls in a professional and timely manner.
Actively engaged with arriving passengers, providing accurate directions and information as needed.
Politely meet and greet visitors as they arrive.
Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Ensure that the Immigration and customs hall welcome announcement is made periodically.
Emailed daily end of shift reports.

Summary