Priscola Shavonne Cartwright
Nassau,N.P.
Summary
Professional with strong background in management and team leadership. Skilled in optimizing operations, driving efficiency, and fostering collaboration. Known for adaptability, problem-solving, and delivering results in fast-paced environment. Possesses expertise in strategic planning, resource allocation, and staff development.
Overview
17
17
years of professional experience
Work History
Senior Assistant Manager, Branch Operations
Bank of The Bahamas
05.2024 - Current
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Developed and implemented strategies for continuous improvement, resulting in increased operational effectiveness.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Assistant Branch Manager, Service
Bank of The Bahamas
04.2018 - 05.2024
- Supported the Branch Manager with daily tasks in a branch of 30 plus staff, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Customer Service Supervisor
Bank of The Bahamas
01.2015 - 04.2018
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Team Lead
Bank of The Bahamas
02.2014 - 01.2015
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
Customer Service Representative
Bank of The Bahamas
06.2008 - 02.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Open new accounts and assist customers with various customer queries.
Concierge
Bank of The Bahamas
11.2007 - 06.2008
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Answer customer queries by telephone, email and in person.
- Process prepaid visa cards and process entries for telephone billing.
Education
MBA - Business Administration With Banking
Edinburgh Napier University
Edinburgh, Scotland07-2024
ABIFS - Business
Bahamas Institute of Financial Services
Nassau, Bahamas10-2014
Skills
- Staff training and development
- Customer relationship management
- Operations management
- Team leadership and collaboration
- Adaptability and flexibility
- Coaching and mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsFlexible work hoursTimeline
Senior Assistant Manager, Branch Operations
Bank of The Bahamas
05.2024 - Current
Assistant Branch Manager, Service
Bank of The Bahamas
04.2018 - 05.2024
Customer Service Supervisor
Bank of The Bahamas
01.2015 - 04.2018
Customer Service Team Lead
Bank of The Bahamas
02.2014 - 01.2015
Customer Service Representative
Bank of The Bahamas
06.2008 - 02.2014
Concierge
Bank of The Bahamas
11.2007 - 06.2008
MBA - Business Administration With Banking
Edinburgh Napier University
ABIFS - Business
Bahamas Institute of Financial Services
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