Priyanshu Baranawal
Gurugram
Summary
Dynamic professional with a proven track record at Expedia Group, adept in strategic planning and exceptional customer service. Leveraged strong communication and Amadeus GDS expertise to exceed customer satisfaction standards, enhancing travel experiences. Skilled in project management and conflict resolution, consistently achieving operational excellence and fostering meaningful relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Travel Consultant
Expedia Group
09.2022 - Current
- Built strong relationships with Premium Customer through exceptional communication and personalized service.
- Expert in Amadeus and various GDS software to provide the customer satisfaction to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating customers' expectations.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Business Analyst
American Express
01.2019 - 06.2022
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
Travel Consultant
Yatra Online Private
09.2017 - 12.2018
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Negotiated favorable rates with vendors to secure cost-effective solutions for corporate clients'' travel needs.
- Saved clients on overall travel costs by finding most affordable ticket and lodging options.
Sales Associate
Air France-KLM
02.2015 - 05.2017
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Maharani Gayatri Devi Girls' School
JaipurBBA -
Bhartiya Vidyapeeth University
PuneMasters in Aviation And Tourism -
YMCA New Delhi
New DelhiLevel 5 Professional Spanish Certification -
The Instituto Cervantes
New DelhiSkills
- Strong communication skills
- Exceptional customer service
- Project management
- Excellent people skills
- Global travel experience
- Strategic planning
- Quality assurance
- Conflict resolution
Certification
IATA Certification Diploma
Diploma in Tourism and Aviation
Languages
English
Native or Bilingual
Spanish
Professional Working
Hindi
Full Professional
Timeline
Travel Consultant
Expedia Group
09.2022 - Current
Business Analyst
American Express
01.2019 - 06.2022
Travel Consultant
Yatra Online Private
09.2017 - 12.2018
Sales Associate
Air France-KLM
02.2015 - 05.2017
IATA Certification Diploma
Diploma in Tourism and Aviation
High School Diploma -
Maharani Gayatri Devi Girls' School
BBA -
Bhartiya Vidyapeeth University
Masters in Aviation And Tourism -
YMCA New Delhi
Level 5 Professional Spanish Certification -
The Instituto Cervantes
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