Punam Mahato
Receptionist
Bhaktapur
Summary
Dynamic and professional Receptionist at SEI Bridge Course, adept at managing client relations and ensuring confidentiality. Skilled in data entry and office management, I excelled in scheduling appointments and coordinating with clinical staff, enhancing operational efficiency and client satisfaction. My positive demeanor and strong communication skills fostered a welcoming environment for all clients.
Overview
3
3
years of professional experience
Work History
Receiptionist (counselling)
SEI Bridge Course
04.2022 - Current
Greet clients with warmth and professionalism
Schedule and confirm appointments via phone, email, or in person
Maintain confidentiality of client records and information
Answer phone calls, respond to inquiries, and direct calls appropriately
Manage client intake forms and ensure documentation is complete
Process billing and payments when required
Coordinate with counsellors and clinical staff regarding daily schedules
Maintain the cleanliness and order of the reception area
Handle emergencies or distressed clients with sensitivity and care
Education
Bachelors Running - Bsc Science
Tribhuvan University
Kathmandu Skills
Data entry
Telephone skills
File management
Office management
Customer and client relations
Greeting and seating clients
Staff management
Document control
Document management
Information protection
Positive and professional
Reception desk management
Timeline
Receiptionist (counselling)
SEI Bridge Course
04.2022 - Current
Bachelors Running - Bsc Science
Tribhuvan University