Traveling , watching movies , innovation
Purushotam Dahal
Retail Business Manager
Kathmandu, Budhanilakantha -8
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
1
1
Language
Work History
Store Manager
Sale Ways Cash & Carry Pvt. Ltd.
Kathmandu
8 2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Manager - Fresh Food/ FMCG Department
Carrefour Hyper Market
Saudi Arabia
07.2013 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
Supervisor
Carrefour Hyper Market
Saudi Arabia
05.2008 - 06.2013
Salesman
Al Othaim Supermarket
Saudi Arabia
04.2004 - 12.2007
Education
Bachelor in Business studies -
Saraswoti M. Campus, Lain Chour
Skills
Employee Training
Store Merchandising
Team Development
Retail Inventory Management
Store operations
Leadership Development
Personnel development
Multitasking and Organization
Retail Merchandise Quality Standards
Jobdescription
- Section Manager, Carrefour Hyper Market Saudi Arabia, 2013, 2021, Responsible for every aspect of day-to-day business to achieve the target given by the company., Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements., Planning, negotiations, ordering and organizing of daily / weekly and monthly promotions., Frequently training plan for the team., Ensure customer satisfaction and the convivence shopping experience.
- Salesman, Al Othaim super market, Saudi Arabia, 2004, 2008, Ensure overall cleanness of the section., Display., Pricing., Customer service., WH management., Report to the line manager.
Training
- Customer service.
- Food safety & hygiene.
- Team management
- Time management.
- Crisis management.
- Performance review presentation.
- Company culture.
- Permanent responsibilities.
- Leadership & team building
Interests
Timeline
Manager - Fresh Food/ FMCG Department
Carrefour Hyper Market
07.2013 - 04.2021
Supervisor
Carrefour Hyper Market
05.2008 - 06.2013
Salesman
Al Othaim Supermarket
04.2004 - 12.2007
Store Manager
Sale Ways Cash & Carry Pvt. Ltd.
8 2022 - Current
Bachelor in Business studies -
Saraswoti M. Campus, Lain Chour