Rajesh Bista
Product Development Manager
Jhamsikhel
Summary
A driven individual with immense experience in customer service, liaison, and grievance handling. My experience includes multi-domain handling of product design, build, and launches within the prescribed deadline;also expertise mostly revolves around working with clients from the US in both oral and written form. I possess above average administrative skills with immersive experience in working in diverse-multicultural groups. I possess sound skills in documentation, handling critical information, and HR processes.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Product Development Manager
Idanad IT And Datalytics
01.2019 - Current
- Reviewed product development budgets, expenditures and research.
- Distinguished product issues and gathered information on customer experiences.
- Approved product documentation to promote easy-to-follow manuals and technical documents.
- Approved final photography and marketing materials for each product.
- Managed product launches by creating plans and coordinating with marketing teams to maximize promotional reach.
- Created product roadmaps to help guide product development processes and align with overall business goals.
- Liaison with local and regional government in their products.
- Created and marketed applications with 100k+ downloads.
- Conducted market research to understand customer needs and identify potential opportunities.
- Maintained internal product knowledge database.
- Managed product lifecycles by monitoring product research, development and determining retirement dates.
- Identified opportunities for new products and improvements to existing products to increase sales.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
Human Resources Manager
Yodha My Astrologer
07.2018 - 07.2019
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Responsible for handling a team of 150 members in both day and night shifts.
- Oversaw sales growth exceeding 1 million dollars in 2017-18 period.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Reduced process gaps while supervising employees to achieve optimal productivity.
Quality Assistance Manager
Yodha My Astrologer
07.2016 - 07.2018
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Customer Service Counselor
Yodha My Astrologer
03.2015 - 12.2016
- Tasks
- Handle customer queries, exclusively in written form
- Provided psychological counselling to clients.
- Assist in Team building.
Education
Associates - Engineering
Butler County Community College
Andover, KS 01.2005 - 04.2009
High School Diploma -
Campion Academy
04.2005 - 03.2005
Skills
Adept at working in Startup Ecosystem
undefinedAccomplishments
Nominated best Young Performer at Yodha in 2015.
Highest Grossing Employee of the year 2016 in Yodha.
Best QA analyst 2018.
Timeline
Product Development Manager
Idanad IT And Datalytics
01.2019 - Current
Human Resources Manager
Yodha My Astrologer
07.2018 - 07.2019
Quality Assistance Manager
Yodha My Astrologer
07.2016 - 07.2018
Customer Service Counselor
Yodha My Astrologer
03.2015 - 12.2016
High School Diploma -
Campion Academy
04.2005 - 03.2005
Associates - Engineering
Butler County Community College
01.2005 - 04.2009
References
Sushant Bista
Chief Operating Officer
Idanad IT and Datalytics
Jhamsikhel-3, lalitpur
9849255125
Info@karmicastrology.us
Anton Zygvanitsev
Chief Operating Officer
Yodha
Job@yodha.us
azvyagintsev@gmail.com
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