Hi, I’m
Ram Bahadur Chhetri
Restaurant Manager
Sunawal ,Qatar
Summary
Energetic adaptable manager with 11+ years' experience in all aspects of hotel and operations management within the hospitality industry. Exceptional interpersonal skills combined with proven ability to drive profitability manage and nurture talent deliver sales growth form strategic partnerships and successfully implement challenging projects. Outstanding leader with distinguished team-building skills and excellent conflict resolution abilities as well as a strong work ethic and great sense of humor.
Overview
12
years of professional experience
4
Certifications
Work History
Magnum Hotel & SuitesDoha, Qatar
Restaurant Manager
02.2022 - 01.2024
Job overview
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Minimised loss and misuse of equipment through proper supervision and staff training.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency.
- Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands.
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
- Estimated supply requirements based on historical needs and projected business levels.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Optimised profits by controlling food, beverage and labour costs daily.
- Regularly updated computer systems with new pricing and daily food specials.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Balanced registers nightly, recorded any discrepancies for management and completed nightly bank deposits.
- Managed rotas to cover high service level periods and avoid service delays.
- Leveraged communication skills to engage and encourage team understanding of tasks assigned.
- Maintained overall knowledge of functionality in every department to facilitate assistance when needed.
- Led FOH team to proactively liaise with kitchen staff by building one cohesive unit to deliver for customers.
- Managed Accounts Payable (AP), Accounts Receivable (AR) and payroll using SurePayroll.
- Determined root cause of performance trends, developing process improvement plans to target assurance in safety, quality and customer satisfaction.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Delivered highest rating of HSE adherence through continuous policy enforcement.
- Designed table settings to be aesthetically pleasing and comfortable for guests, upholding restaurant's customer service standards.
- Implemented brand values and standards through friendly customer service to create memorable dining experiences.
Aviary NightclubDoha, Qatar
Bar Supervisor
02.2020 - 01.2022
Job overview
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Conducted regular counts of bar stock, promptly ordering low-stocked supplies.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Processed cash, credit card and voucher payments to fast track process.
- Maintained brand image by keeping neat personal appearance.
- Greeted and seated guests to establish prompt, high quality service.
- Effectively and efficiently dealt with customer complaints, providing solutions and managing resolution.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
- Received orders from wait staff and delivered beverages to guests.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Maintained clean, organised bar in line with hygiene regulations.
- Monitored ice machine production and filled drink ice dispensing bins to keep steady supply.
- Coached bar team in comprehensive knowledge of menu, maintaining efficient and outstanding customer service.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Kept detailed inventories of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Influenced customer decision-making by applying upselling and cross-selling techniques to augment customers orders.
- Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
Horizon Manor HotelDoha, Qatar
Bartender
01.2014 - 09.2019
Tiffany's DohaDoha, Qatar
Waiter
09.2011 - 09.2013
Education
HSEB Nepal
High School +2 from Language Arts Education
Skills
Restaurant Marketing
Menu Planning
Workflow Optimisation
Service-Orientated
Staff Scheduling
Forecasting and Planning
Marketing Strategy
HR and Recruitment
Staff Training
Performance Improvement
Customer Service Best Practices
Staff Development and Mentoring
Food Preparation and Safety
Supply Ordering
Recipes and Menu Planning
Employee Management
Recruitment
Full Service Restaurant Background
Sales Performance Monitoring
Staff Performance Evaluations
Supervisory Skills
Waste Reduction
Operations Management
Brand Standards Promotion
Conflict Resolution Techniques
Marketing and Advertising
Complaint Management
Equipment Maintenance
Payroll and Scheduling
Event Planning and Management
Certification
Leading others program certification
Timeline
Restaurant Manager
Magnum Hotel & Suites
02.2022 - 01.2024
Bar Supervisor
Aviary Nightclub
02.2020 - 01.2022
Bartender
Horizon Manor Hotel
01.2014 - 09.2019
Waiter
Tiffany's Doha
09.2011 - 09.2013
HSEB Nepal
High School +2 from Language Arts Education