Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Randhir Kapar

Janakpur

Summary

Compassionate health assistant with expertise in patient intake, medical record management, and quality improvement. Proven ability to enhance patient experiences and support collaborative healthcare teams. Dedicated clinic manager with over five years of experience in healthcare operations. Skilled in leading quality improvement initiatives and fostering team collaboration to achieve optimal patient care and operational efficiency. Results-driven professional with a strong background in patient education and emotional support. Experienced in managing medical records and streamlining clinic workflows to enhance service delivery. Compassionate Health Assistant known for high productivity and efficient task completion. Specializes in patient care, medical documentation, and health education. Excels in communication, empathy, and time management to enhance patient support and clinical operations. Skilled Health Assistant with background in diverse healthcare settings. Strengths include patient communication, medical terminology knowledge, and ability to handle high-pressure situations. Have made significant contributions to improving patient care and streamlining administrative processes. Professional with experience interacting with patients daily to deliver top-quality healthcare services. Practiced in recording vital signs and supporting medical staff with various patient care tasks. . Helpful professional committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations, and examining for symptoms. Compassionate approach to dealing with those under duress. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles. Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Health Assistant

Metlife Pharmacy pvt. ltd.
Lalitpur
06.2019 - Current
  • Assisted healthcare professionals with patient intake and registration processes.
  • Educated patients on clinic services and answered health-related inquiries effectively.
  • Provided support in maintaining medical records and ensuring data accuracy.
  • Collaborated with team members to streamline workflow and improve service delivery.
  • Maintained cleanliness and organization of examination rooms and patient areas.
  • Supported laboratory staff with sample collection and processing procedures.
  • Implemented infection control protocols to ensure a safe environment for patients.
  • Educated patients about their diagnosis and provided emotional support when needed.
  • Observed patients' conditions during treatment sessions and reported any changes or concerns to supervising physician and nurse.
  • Maintained cleanliness of equipment and examination rooms between patient visits.
  • Performed clerical duties such as scheduling appointments, filing paperwork, and maintaining records.
  • Greeted patients and collected relevant personal information.
  • Responded to emergency situations by calling for additional assistance when needed.
  • Administered injections according to prescribed protocols.
  • Provided assistance to medical staff with patient care and treatments.
  • Assisted with minor surgical procedures such as suturing lacerations or removing foreign bodies from skin.
  • Monitored expiration dates of medications and supplies in order to ensure safety standards are met.
  • Instructed patients on proper home health care techniques such as wound dressing changes or medication management.
  • Assisted in the preparation of patients for examinations.
  • Helped maintain an organized inventory of medical supplies in the facility.
  • Ensured that all necessary forms were completed accurately before submitting them for processing.
  • Prepared medications for administration to patients under the direction of a doctor or nurse practitioner.
  • Compiled patient charts prior to each appointment by collecting all pertinent documents including lab results, x-rays.
  • Conducted basic laboratory tests such as urine tests and blood pressure measurements.
  • Transported patients to other facilities when necessary.

Clinic Manager

Pradep Vet pharma pvt. ltd.
Bhaktpur
03.2020 - 08.2025
  • Managed daily clinic operations to ensure efficient service delivery.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Led quality improvement projects to enhance clinical outcomes and patient experiences.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Explained policies, procedures and services to patients.
  • Communicated with patients with compassion while keeping medical information private.
  • Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Developed medical programs that promoted community health and research.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Maintained a safe and clean environment in compliance with health and safety standards.
  • Established and maintained relationships with insurance companies and other payers.
  • Implemented technology solutions to improve clinic operations and patient care.
  • Facilitated continuing education and professional development opportunities for staff.
  • Collaborated with healthcare professionals to develop and expand clinic services.
  • Monitored clinic budget, controlled expenses, and optimized resource allocation.
  • Coordinated community outreach programs to promote clinic services and public health awareness.
  • Implemented patient satisfaction initiatives to improve service quality and address grievances.
  • Ensured that patient care standards were met by providing training and guidance to healthcare professionals.

Health Assistant

Mulpani polyclinic and lab centre pvt.ltd.
Kathmandu
03.2017 - 05.2019
  • Assisted healthcare professionals with patient intake and registration processes.
  • Managed appointment scheduling and coordinated patient follow-ups efficiently.
  • Provided support in maintaining medical records and ensuring data accuracy.
  • Educated patients on clinic services and answered health-related inquiries effectively.
  • Collaborated with team members to streamline workflow and improve service delivery.
  • Maintained cleanliness and organization of examination rooms and patient areas.
  • Supported laboratory staff with sample collection and processing procedures.
  • Implemented infection control protocols to ensure a safe environment for patients.
  • Maintained cleanliness of equipment and examination rooms between patient visits.
  • Observed patients' conditions during treatment sessions and reported any changes or concerns to supervising physician and nurse.
  • Performed clerical duties such as scheduling appointments, filing paperwork, and maintaining records.
  • Greeted patients and collected relevant personal information.
  • Responded to emergency situations by calling for additional assistance when needed.
  • Administered injections according to prescribed protocols.
  • Assisted with minor surgical procedures such as suturing lacerations or removing foreign bodies from skin.
  • Monitored expiration dates of medications and supplies in order to ensure safety standards are met.
  • Instructed patients on proper home health care techniques such as wound dressing changes or medication management.
  • Assisted in the preparation of patients for examinations.
  • Helped maintain an organized inventory of medical supplies in the facility.

Education

General Medicine(Diploma) - Health Asistent

Mithila Technical Academy Pvt.ltd.
Janakpur Dham -04, Dhanusha, Nepal
04-2017

School Leaving Certificate - 10th School leaving certificate

Mount Everest English Boarding School Pvt. Ltd.
Janakpur Dham -04, Dhanusha, Nepal
06-2013

Skills

  • Patient intake
  • Medical record management
  • Infection control
  • Injection administration
  • Basic laboratory testing
  • Quality improvement
  • Staff supervision
  • Patient education
  • Appointment scheduling
  • Team collaboration
  • Problem solving
  • Emotional support
  • Time management
  • Vital signs monitoring
  • Medication administration assistance
  • Electronic health records management
  • Medical terminology proficiency
  • Infection control procedures
  • Stress management techniques
  • Medical billing and coding
  • Patient care coordination
  • Healthcare administration
  • First aid and CPR certified
  • Patient confidentiality maintenance
  • Strong communication skills

Languages

English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Bengali
Elementary (A2)
A2
Nepali
Native
Native
Gujarati
Elementary (A2)
A2

Certification

Health Asistent

Accomplishments

Free patient check up camps.
Free health camps.

Affiliations

Free Patient check up camps.
Free OPD and lab service.
Free health camps.
Free medicine distribution in remote areas in Nepal.

References

References available upon request.

Timeline

Clinic Manager

Pradep Vet pharma pvt. ltd.
03.2020 - 08.2025

Health Assistant

Metlife Pharmacy pvt. ltd.
06.2019 - Current

Health Assistant

Mulpani polyclinic and lab centre pvt.ltd.
03.2017 - 05.2019

General Medicine(Diploma) - Health Asistent

Mithila Technical Academy Pvt.ltd.

School Leaving Certificate - 10th School leaving certificate

Mount Everest English Boarding School Pvt. Ltd.
Randhir Kapar