Raquelle Hepburn

• Oversaw daily lunch operations, ensuring timely meal service and strict adherence to safety protocols.
• Facilitated training for staff on food preparation techniques and customer service standards.
• Established inventory management practices to minimize waste and enhance supply efficiency.
• Executed quality control assessments to uphold compliance with health regulations and standards.
• Evaluated faculty and student feedback to refine menu offerings
• Designed and executed innovative menu items to enhance engagement among faculty and students.
• Maintained strict hygiene standards.

• Managed client reservations, ensuring optimal scheduling and utilization of spa resources.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Facilitated seamless communication between clients and therapists, enhancing overall experience.
• Developed and maintained detailed knowledge of spa services and products to assist clients effectively.
• Streamlined front desk operations through proficient use of booking software and diligent recordkeeping.
• Handled client complaints professionally, taking appropriate actions to resolve issues promptly and maintain satisfaction levels.
• Evaluated guest feedback data regularly to identify areas needing improvement or expansion within the spa''s service offerings.

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• Supervised daily operations to ensure compliance with company policies and standards.
• Implemented workflow improvements to enhance efficiency and reduce operational delays.
• Coordinated team schedules to align staffing needs with business demands effectively.
• Resolved customer inquiries and complaints, fostering positive relationships and satisfaction.
• Trained employees in essential job functions.