Ravi Dhakal
IT Support Engineer
Simara
Summary
Experienced IT Support Engineer with expertise in hardware, networking, and multi-platform environments, including Windows, Linux, and macOS. Comprehensive skill set in IT support, encompassing software troubleshooting, hardware repair, network management, and Ticketing or endpoint security. Dedicated to delivering efficient and secure solutions that enhance user productivity and ensure system reliability.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Engineer
Fusemachines
01.2022 - Current
- Multi-Platform Expertise | Advance Troubleshooting | Network & VPN Management | Cybersecurity Minded | Remote Support | Ticketing Systems
Technician
Guru Institute of Engineering & Technology
01.2019 - 12.2022
- "Experienced Laptop Technician with 3 years of expertise in diagnosing and repairing hardware and software issues for laptops and PCs. Proficient in troubleshooting motherboard, RAM, SSD, and display issues, as well as installing and configuring operating systems and drivers. Dedicated to delivering efficient, customer-focused solutions and maintaining high-quality standards in every repair."
Desktop Support Associate
Jagadamba Steel Pvt Ltd
01.2014 - 01.2017
- Enhanced laptop performance system and resolveing issue
Mobile and Laptop Salesman
Surakhsya Store House
01.2011 - 01.2013
- Work at a Assistant Support and Salesman in shop
Education
Diploma in Application Programming
College of Software Engineering And Institute
Simara Bara 01.2011 - 04.2013
Education - Mathematics
Higher Secondary School
Simara, Bara 03.2010 - 04.2012
Skills
Hardware & Software installation
Network troubleshooting
Remote desktop support
Information security
VPN and Ticketing Managements
Multiple Operating Systems
Certification
Information Security Awareness Training
Timeline
Information Security Awareness Training
10-2024
IT Support Engineer
Fusemachines
01.2022 - Current
Technician
Guru Institute of Engineering & Technology
01.2019 - 12.2022
Desktop Support Associate
Jagadamba Steel Pvt Ltd
01.2014 - 01.2017
Mobile and Laptop Salesman
Surakhsya Store House
01.2011 - 01.2013
Diploma in Application Programming
College of Software Engineering And Institute
01.2011 - 04.2013
Education - Mathematics
Higher Secondary School
03.2010 - 04.2012