Reetika Pokharel
Dubai
Summary
Motivated and hardworking professional with experience in both housekeeping and tele-survey roles. Strong background in communication, scheduling, data handling and customer service. Seeking to transition into a full time office or administrative desk job, where I can apply my coordination, organizational and multitasking skills in a new environment.
Overview
5
5
years of professional experience
Work History
Housekeeping Coordinator
Adagio Premium The Palm
Palm Jumeirah
02.2024 - Current
- Handle guest requests and update job orders in the system.
- Maintain records, reports, and inventory logs.
- Manage daily operations for the department.
- Coordinate with front office and engineering to update room status and job orders
Tele-Survey Representative
Softech IT Company
Baneshwor, Nepal
04.2020 - 05.2021
- Conducted structured phone surveys with customers for feedback and data collection
- Entered responses into CRM/database with accuracy and attention to detail
- Consistently met performance targets in a fast-paced call center environment
Education
+2 - Management Sector
Niketan Higher Secondary School
CollegeProfessional diploma - Hotel/Restaurant/Café Operation
IHSDC Academy of Professional Education Pvt. Ltd.
Bachelor of Business Studies (BBS) -
Balkumari College
Skills
- Administrative Coordination
- Customer support & Communication
- Scheduling & Monitoring
- Opera/PMS
- MS Word and Excel
Languages
English
Nepali
Hindi
References
Mohamed Imtiyas
Executive Housekeeper
+971 50 862 0801
Adagio Premium The Palm, Palm Jumeirah
Timeline
Housekeeping Coordinator
Adagio Premium The Palm
02.2024 - Current
Tele-Survey Representative
Softech IT Company
04.2020 - 05.2021
+2 - Management Sector
Niketan Higher Secondary School
Professional diploma - Hotel/Restaurant/Café Operation
IHSDC Academy of Professional Education Pvt. Ltd.
Bachelor of Business Studies (BBS) -
Balkumari College