Renel Rolle
Nassau,Bahamas
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
14
14
years of professional experience
Work History
Accounting Administrative Assistant
Commonwealth Bank
10.2019 - Current
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Managed accounts payable and accounts receivable functions, ensuring timely processing of transactions and maintaining accurate records.
- Performed administrative and clerical duties such as word processing, data entry and analysis, faxing and copying.
- Optimized financial tracking systems by cross-referencing data from multiple sources, identifying any inconsistencies or inaccuracies, and taking corrective action as needed.
- Contributed expertise in VAT return filing processes by compiling necessary information accurately and submitting on time.
- Safeguarded sensitive company information through strict adherence to confidentiality policies and procedures when handling financial records or transactions.
- Contributed to audit preparation by organizing relevant documentation, preparing bank letters to account holders and assessment of customer account issues.
- Provided excellent customer service when liaising with customers, vendors or clients regarding billing inquiries or account discrepancies.
- Coordinated purchasing activities for the department by completing inventory, and preparing purchase orders to replenish supplies.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Enhanced financial accuracy by diligently reviewing and reconciling accounts (GL accounts/ mastercard/ stale dated) identifying discrepancies, and resolving issues.
- Streamlined accounting processes by implementing efficient administrative support and organization techniques.
- Collaborated with the human resources department to ensure proper record-keeping.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Ensured the completion of staff trainings, exams, tracked absences, lates and vacations
- communicated company policies to staff as needed.
- Facilitated timely event planning activities and delivery of special projects to meet organizational and departmental objectives.
- Organized logistics and materials for both executives and team managers and took detailed notes for later dissemination to key personnel.
- Calculation of Subsidiary accounts for completion of Financial statements.
- Maintenance of The Business Continuity & Disaster plan.
- Completion of daily cash logs, bank wide cash position, bank rates, profit & loss analysis.
- Generation of cash letters for Central Bank of the Bahamas.
Specail Credit Officer
Commonwealth Bank
07.2018 - 11.2019
- Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
- Conducted regular account reviews to proactively identify potential risks in credit portfolio, taking corrective actions as needed.
- Managed passed due accounts for payment.
- Complete reports for customers not in good standing.
Sales Representative
Commonwealth Bank
04.2018 - 10.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Performed cash and cheque transactions inclusive of withdrawals, deposit, loan payoffs, and credit card payoffs.
- Resolved customer account issues.
- Promote and sell supplementary products or services based on customers interest/needs.
- Expanded customer base through networking, and relationship building.
Customer Service Representative
Bahama Islands Cooperative Credit Union
06.2012 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving customer disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Processed withdrawals and deposits.
- Balanced and monitored cash flow.
- Ensured accuracy and efficiency of teller line.
Substitute Teacher
George T. Smith Preparatory School
03.2011 - 06.2011
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support,fostering positive learning atmosphere conducive to academic growth.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Filing Clerk
Bahamas Customs
07.2010 - 07.2010
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
- Expedited research efforts for staff members by efficiently locating requested files within extensive database.
- Streamlined office operations by promptly processing incoming mail and distributing correspondence accordingly.
- Improved file retrieval efficiency by maintaining organized and up-to-date filing system.
- Facilitated quick access to essential information by accurately coding, categorizing, and indexing documents within filing system.
- Ensured secure working environment by adhering to strict confidentiality policies when handling sensitive information.
Assistant Coordinator
Police Band Camp
06.2010 - 06.2010
- Provided administrative support to team, enabling them to focus on core tasks and achieve project goals.
- Assisted in coordinating events, resulting in successful execution and increased attendee satisfaction.
- Worked with supervisor to assess needs and determine best courses of action.
- Enhanced team productivity by streamlining communication and implementing effective project management tools.
- Collaborated with cross-functional teams to ensure smooth project execution and delivery of high-quality results.
Education
Commonwealth Bank - Velsoft
Accounting
BTVI
Nassau, Bahamas04.2011
Skills
- Bank Reconciliation
- Data inputting
- Invoice Processing
- Accounting Software Proficiency
- Cash Flow Management
- Inventory Control
- Tax Preparation
- Multitasking and Time Management
- Critical Thinking
- Clear Communication
- Customer and client relations
- Office Management
Timeline
Accounting Administrative Assistant
Commonwealth Bank
10.2019 - Current
Specail Credit Officer
Commonwealth Bank
07.2018 - 11.2019
Sales Representative
Commonwealth Bank
04.2018 - 10.2019
Customer Service Representative
Bahama Islands Cooperative Credit Union
06.2012 - 03.2018
Substitute Teacher
George T. Smith Preparatory School
03.2011 - 06.2011
Filing Clerk
Bahamas Customs
07.2010 - 07.2010
Assistant Coordinator
Police Band Camp
06.2010 - 06.2010
Commonwealth Bank - Velsoft
Accounting
BTVI
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