Reshma Sunuwar
Kathmandu,Bagmati
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable, with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
8
8
years of professional experience
Work History
Online Customer Support & Account Specialist
Ruby's Room
Dallas, TX
01.2023 - 03.2025
- Obtained customer needs and goals through in-depth consultations.
- Contributed to building customer loyalty and retention through ongoing communication.
- Responded promptly to customer queries to increase overall satisfaction.
- Developed a strong relationship with clients to grow business networks.
- Utilized strong problem-solving skills to quickly resolve customer inquiries and complaints.
- Created reports on customer accounts and account performance metrics.
Customer Service Associate
Mohit Impex
Kathmandu, Newroad, Makhan
05.2017 - 09.2022
- Provide friendly and efficient customer service to an average of 50 clients per day, resulting in a 95% customer satisfaction.
- Handle a wide range of customer inquiries, complaints, and requests, with a focus on swift problem resolution.
- Consistently meet or exceeded daily sales targets by proactively identifying and suggesting relevant products and services.
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
- Assisted customers with product selection, order entry, and payment processing.
- Processed customer adjustments to maintain financial accounts.
Education
NEB/+2 -
Grammar College
Kathmandu, KoteshworBACHELOR OF BUSSINESS STUDIES -
Nepal Commerce Campus
Kathmandu, New BaneshworSkills
- Effective communication
- Active listening
- Teamwork
- Adaptability
- Computer literacy
- Multitasking
- Time management
Reference
Bijita Tamang, Maya Hold
Sales support executive
- 9765344410
- bijitatamang01@gmail.com
Timeline
Online Customer Support & Account Specialist
Ruby's Room
01.2023 - 03.2025
Customer Service Associate
Mohit Impex
05.2017 - 09.2022
NEB/+2 -
Grammar College
BACHELOR OF BUSSINESS STUDIES -
Nepal Commerce Campus