Ronesh Dhaubanjar
Bhaktapur
Summary
Diligent Hotel Management Student, with a solid background in Hospitality service management. Proven track record of enhancing customer satisfaction and streamlining operations for stable duration. Experiencing extra skills as a barista in the finest field. Demonstrated leadership and problem-solving skills in high-pressure environments. Proven ability to handle high-pressure situations while maintaining a positive and welcoming atmosphere. Highly collaborative with a focus on teamwork and adaptability, ensuring smooth operations and excellent guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
BHM Student
INTERNATIONAL FOOD TASTING AT ACADEMY OF CULINARY ARTS
Kathmandu, Bagmati
09.2023 - 03.2024
- Initiated conversations with guests about their interests or needs, creating opportunities for personalized recommendations or assistance.
- Collaborated with other volunteers and staff members to maintain a safe and welcoming environment.
- Assisted in event planning and execution for successful, memorable experiences for guests.
Barista and Restaurant Service
CHIYA BHATTI BY HACOS
01.2021 - 01.2022
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- I greeted guests pleasantly and answered their menu questions.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- I arrived at work in uniform and presentable in appearance to meet restaurant standards.
Barista
HIMALAYAN JAVA
Kathmandu
04.2021 - 12.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Bachelor in Hotel Management - Hotel Management
Academy Of Culinary Arts And Hospitality Management
Bhaktapur, Nepal01.2022
Skills
- Communication
- Customer service
- Team Collaboration
- POS system software skills
- Punctual and dedicated
- Advanced English
- Basic French
- Basic German
- Sales techniques
- Problem solving
Certification
- Comprehensive Barista Training at Himalayan Java
Languages
Nepali
First Language
French
Beginner
A1
German
Beginner
A1
Hindi
Advanced (C1)
C1
Timeline
BHM Student
INTERNATIONAL FOOD TASTING AT ACADEMY OF CULINARY ARTS
09.2023 - 03.2024
Barista
HIMALAYAN JAVA
04.2021 - 12.2021
Barista and Restaurant Service
CHIYA BHATTI BY HACOS
01.2021 - 01.2022
Bachelor in Hotel Management - Hotel Management
Academy Of Culinary Arts And Hospitality Management
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