Rossann Roberts
Nassau
Summary
Accomplished Customer Service Representative with a proven track record at Commonwealth Bank, enhancing customer satisfaction through expert resolution of inquiries and complaints. Skilled in money handling and fraud detection, coupled with exceptional problem-solving and active listening abilities, consistently achieving high customer service ratings.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Commonwealth Bank
06.2024 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume over fifty transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Guest Services Coordinator
Atlantis Resort
06.2022 - 09.2023
- Confirmed arrival and departure times for guests.
- Booked appointments, accepted payments and answered guest questions.
- Gave information about area attractions and provided directions.
- Trained junior team members in customer service strategies and property policies.
- Handled check-in and check-outs of 300 guests daily by assigning rooms, administering keys and answering questions.
HeadCashier
Island Luck Web Cafe
06.2014 - 11.2020
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Education
No Degree - Office Procedures
Abaco Central High School
Marsh Harbour, Abaco BahamasCertificate - Banking And Finance
Bahamas Institute Of Financial Services
Nassau NP, Bahamas 09.2025
Associates (Incomplete) - Banking And Financial Support Services
University Of The Bahamas
Nassau, NP Bahamas 09.2025
High School Diploma -
Governement High School
Marsh Harbour Abaco Bahamas 06.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Fraud Detection Abilities
Timeline
Customer Service Representative
Commonwealth Bank
06.2024 - Current
Guest Services Coordinator
Atlantis Resort
06.2022 - 09.2023
HeadCashier
Island Luck Web Cafe
06.2014 - 11.2020
No Degree - Office Procedures
Abaco Central High School
Certificate - Banking And Finance
Bahamas Institute Of Financial Services
Associates (Incomplete) - Banking And Financial Support Services
University Of The Bahamas
High School Diploma -
Governement High School
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