Rupesh Baniya
Kathmandu,Bagmati
Summary
Highly motivated individual with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills. Self-motivated and enthusiastic individual with years of hands-on experience offering assistance and guidance to customers committed towards enhancing their satisfaction with service excellence and maximize customer experience. Strong presenter, communicator and problem solver working effectively and productively with diverse individual needs.
Overview
7
7
years of professional experience
Work History
Assistant-Account Service/Operation Dept
Laxmi Sunrise Bank Ltd
Kathmandu
07.2023 - Current
- Demonstrated exceptional proficiency in initiating new account openings catering to the needs of various client types including individuals, current patrons, and corporate entities.
- Implemented necessary updates after account was operational.
- Administered tasks related to account maintenance.
- Streamlined account KYC verification operations.
- Streamlined account operations and functions.
- Developed strategies and ideas to optimize departmental task operations.
- Developed and implemented automated methods for various account operation changes.
- Prepared and analyzed accounts operation reports, identifying discrepancies and providing resolutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Assistant-Card Service-Digital Banking Dept
Laxmi Sunrise Bank Ltd
Kathmandu
08.2018 - 07.2023
- Streamlined card operations, sales, and reconciliation through the implementation of effective digital product sales techniques.
- Dedicated efforts to boost income generated through credit cards.
- Analyzed and interpreted credit card provision data for NRB to strategize a decrease in bad loans.
- Assisted with the execution of card operations, actively contributing to the daily activities of the department.
- Utilized cross-selling techniques to promote diverse digital product offerings.
- Maintained a swift resolution process for card disputes
- Assisted in the recovery process for delinquent credit cards.
- Oversaw credit card operations and sales unit.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Assistant-National Banking Institute
National Banking Institute
Kathmandu
11.2017 - 08.2018
- Analyzed sales activities and implemented diverse training programs for Bfis and corporate houses.
- Nurtured positive relationships with clients, bankers, corporate houses, trainers and stakeholders.
- Managed and addressed inquiries from bankers about Janbi and CanbiCertification courses.
- Conducted certification course examination for professional bankers as a part of my job responsibilities.
- Optimized the JANBI and CANBI Certification Course, providing added value to candidates.
- Supervised several training programs.
- Facilitated financial literacy and management development programs.
Education
Masters in Business Studies
Shankar Dev Campus
Kathmandu01-2020
Bachelor in Business Studies
Morgan International College
Kathmandu01-2012
High School Diploma -
Basundhara Public School
Kathmandu01-2010
Skills
- Operational/Team Player
- Relationship Building
- Analytical and Critical Thinking
- Collaboration
- Flexible and Adaptable
- MS Office
- Task Prioritization
- Cultural Awareness
- Supervision and leadership
- Excellent Communication
- Quality Assurance
- Social Perceptiveness
Training and Development
- "LEADING OTHERS" by Open learning community Gnowbe Inc.
- "Digital Banking Trends, system and Strategy" by National Banking Institute.
- Certificate course in Anti-Money laundering(AML) & Combating Financing of Terrorism (CFT) by Fintelekt advisory services, India.
- "Unleashing the Power of Excel" by National Banking Institute.
- "Customer service excellence" inhouse by Laxmi Sunrise Bank Ltd.
Accomplishments
- Promoted to supervisory/Approver role in Account Services/Operation Department.
- Achieved the management given target to keep the credit card NPA under industry average i.e., 6.65% on FY 2077/78.
- In a view of adapting digitization, worked actively for introducing Memo management system (LOAMS) in bank for hassle free credit card application process.
- Successfully Setup Credit Card Process through Online Channel/Mechanism.
- Achieved and exceeded the income target given to card department by management with joint effort of team member.
- Card department became the most competent and recognized department in relation with given target of product sales and income generation.
References
References available upon request.
Timeline
Assistant-Account Service/Operation Dept
Laxmi Sunrise Bank Ltd
07.2023 - Current
Assistant-Card Service-Digital Banking Dept
Laxmi Sunrise Bank Ltd
08.2018 - 07.2023
Assistant-National Banking Institute
National Banking Institute
11.2017 - 08.2018
Masters in Business Studies
Shankar Dev Campus
Bachelor in Business Studies
Morgan International College
High School Diploma -
Basundhara Public School
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