Summary
Overview
Work History
Education
Skills
Timeline
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Ryan McHardy

Nassau

Summary

I am a talented Manager with expert team leadership, planning and organizational skills that have been built over the course of a successful and varied career background.

Overview

21
21
years of professional experience

Work History

Manager

Virgin Atlantic Airways
12.2022 - Current
  • Daily oversight of the full scope of flight operations and customer experience.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Act as liaison between VAA and key industry stakeholders and vendors.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Execution of all Administration and Financial duties.

Director of Sales and Operations

Bahama Fantasies Limited Destination Management
10.2014 - 02.2022
  • Increased sales revenue by developing and implementing strategic plans and setting performance goals.
  • Managed logistics and event planning for Groups, Conferences, Government Agencies and Weddings.
  • Responsible for all billing, invoicing and general Accounting tasks.
  • Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.

Catering and Events Manager

Sheraton Nassau Beach Resort
08.2012 - 05.2014
  • Enhanced client satisfaction by meticulously planning and executing high-quality catering events.
  • Streamlined event management processes for increased efficiency and improved customer experiences.
  • Managed budgets and resources effectively, ensuring maximum value for clients and the company.
  • Developed strong relationships with vendors, resulting in cost savings and reliable services.

Airport Customer Service Agent

Delta Air Lines, Inc. And US Airways
11.2002 - 08.2011
  • Enhanced customer satisfaction by providing timely and accurate flight information.
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.

Education

High School Diploma -

Government High Senior High School
Nassau, Bahamas
06.2000

High School Diploma -

St. Augustine's College Junior High
Nassau, Bahamas
06.1997

Skills

  • Operations Management
  • Problem Solving
  • Time Management
  • Verbal and written communication
  • Team Leadership
  • Fiscal Management

Timeline

Manager

Virgin Atlantic Airways
12.2022 - Current

Director of Sales and Operations

Bahama Fantasies Limited Destination Management
10.2014 - 02.2022

Catering and Events Manager

Sheraton Nassau Beach Resort
08.2012 - 05.2014

Airport Customer Service Agent

Delta Air Lines, Inc. And US Airways
11.2002 - 08.2011

High School Diploma -

Government High Senior High School

High School Diploma -

St. Augustine's College Junior High

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Ryan McHardy