Ryan McHardy
Nassau
Summary
I am a talented Manager with expert team leadership, planning and organizational skills that have been built over the course of a successful and varied career background.
Overview
21
21
years of professional experience
Work History
Manager
Virgin Atlantic Airways
12.2022 - Current
- Daily oversight of the full scope of flight operations and customer experience.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Act as liaison between VAA and key industry stakeholders and vendors.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Execution of all Administration and Financial duties.
Director of Sales and Operations
Bahama Fantasies Limited Destination Management
10.2014 - 02.2022
- Increased sales revenue by developing and implementing strategic plans and setting performance goals.
- Managed logistics and event planning for Groups, Conferences, Government Agencies and Weddings.
- Responsible for all billing, invoicing and general Accounting tasks.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
Catering and Events Manager
Sheraton Nassau Beach Resort
08.2012 - 05.2014
- Enhanced client satisfaction by meticulously planning and executing high-quality catering events.
- Streamlined event management processes for increased efficiency and improved customer experiences.
- Managed budgets and resources effectively, ensuring maximum value for clients and the company.
- Developed strong relationships with vendors, resulting in cost savings and reliable services.
Airport Customer Service Agent
Delta Air Lines, Inc. And US Airways
11.2002 - 08.2011
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
Education
High School Diploma -
Government High Senior High School
Nassau, Bahamas06.2000
High School Diploma -
St. Augustine's College Junior High
Nassau, Bahamas06.1997
Skills
- Operations Management
- Problem Solving
- Time Management
- Verbal and written communication
- Team Leadership
- Fiscal Management
Timeline
Manager
Virgin Atlantic Airways
12.2022 - Current
Director of Sales and Operations
Bahama Fantasies Limited Destination Management
10.2014 - 02.2022
Catering and Events Manager
Sheraton Nassau Beach Resort
08.2012 - 05.2014
Airport Customer Service Agent
Delta Air Lines, Inc. And US Airways
11.2002 - 08.2011
High School Diploma -
Government High Senior High School
High School Diploma -
St. Augustine's College Junior High
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