Ryiesha McQueen
Nassau
Summary
Dynamic retail professional with a proven track record at Scotiabank, excelling in customer engagement and complaint resolution. Skilled in point-of-sale systems and cash handling, I consistently enhance the shopping experience through attention to detail and a commitment to service excellence. Reliable and punctual, I thrive in fast-paced environments.
Experienced with engaging customers and fostering positive shopping experiences. Utilizes in-depth product knowledge to drive sales and meet customer needs. Track record of effective teamwork and flexibility to adjust to dynamic retail settings.
Overview
7
7
years of professional experience
Work History
Retail Sales Clerk
MSC
10.2024 - Current
- Assisted customers in product selection and provided detailed information on merchandise features
- Processed transactions efficiently using POS systems to ensure accurate sales records
- Maintained organized product displays to enhance customer shopping experience and boost sales
- Trained new staff on customer service protocols and store procedures for improved performance
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized store environment, ensuring optimal shopping conditions for customers.
Sales Agent
BTC
11.2022 - 09.2024
- Developed and maintained strong client relationships to drive sales growth.
- Collaborated with team members to strategize effective sales approaches.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Delivered product presentations and demonstrations to potential clients.
Retail Cashier
Solomons
06.2022 - 11.2022
- Handled cash drawer, ensuring accurate cash handling and reconciliation at end of shifts.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed customer transactions efficiently using cash register and point-of-sale systems.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Customer Service Officer
Scotiabank
04.2019 - 12.2021
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed account transactions accurately, ensuring compliance with bank policies and regulations.
- Collaborated with team members to streamline service procedures, enhancing overall efficiency.
- Educated clients on product features and services, driving customer engagement and satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Retail Cashier
Mesha Grocery
05.2018 - 12.2018
- Processed customer transactions efficiently using cash register and point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Collaborated with team members to restock shelves and manage inventory as needed.
- Handled cash drawer, ensuring accurate cash handling and reconciliation at end of shifts.
Education
Certified Nail Technician - Beauty
Beyond The Ordinary Institute
Nassau07-2024
Associate of Science - Agriculture
The Bahamas Agriculture And Marine Science Institute
San Andros, Bahamas04-2018
High School Diploma -
Huntley Christie
Andros06-2015
Skills
- Patience and empathy
- Reliability and punctuality
- Handling customer complaints
- Customer engagement
- Attention to detail
- Point-of-sale system
- Cash drawer balancing
- Retail sales
- Microsoft Excel
- Microsoft outlook
- Microsoft Office Suite
- Microsoft PowerPoint
- Filing
Timeline
Retail Sales Clerk
MSC
10.2024 - Current
Sales Agent
BTC
11.2022 - 09.2024
Retail Cashier
Solomons
06.2022 - 11.2022
Customer Service Officer
Scotiabank
04.2019 - 12.2021
Retail Cashier
Mesha Grocery
05.2018 - 12.2018
Certified Nail Technician - Beauty
Beyond The Ordinary Institute
Associate of Science - Agriculture
The Bahamas Agriculture And Marine Science Institute
High School Diploma -
Huntley Christie
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