Sacheet Khatiwada
Food And Beverage Server
Kavrepalanchok ,Panchkhal,Bagmati
Summary
Adept at conflict management and service prioritization, I significantly enhanced customer satisfaction at Royal Cafe & Restro. Leveraging upselling techniques and a knack for daily specials memorization, I fostered warm relationships and efficiently resolved complaints, demonstrating a strong commitment to service excellence and team collaboration.
Overview
10
10
years of professional experience
Work History
Head Waiter
Royal Cafe & Restro
03.2021 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Prepared specialty desserts for customers for special occasions.
Food Server
Etihad Aviation Group
05.2017 - 07.2018
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Cultivated warm relationships with regular customers.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
Team Member
Kuwait Food Company (KFC)
03.2014 - 03.2016
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High School Diploma -
Kalika Secondary School
Panchkhal, Kavrepalanchok , Nepal 08.2020
Skills
- Conflict Management
- Service prioritization
- Upselling techniques
- Daily specials memorization
Languages
nepalese
Native language
Hindi
Elementary (A2)
English
Upper intermediate (B2)
Timeline
Head Waiter
Royal Cafe & Restro
03.2021 - Current
Food Server
Etihad Aviation Group
05.2017 - 07.2018
Team Member
Kuwait Food Company (KFC)
03.2014 - 03.2016
High School Diploma -
Kalika Secondary School
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