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Year of professional experience
Sagar D
Customer Service Representative
Bangalore,India
Summary
Innovative Call Center Representative with 6 months+ of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.
Overview
1
1
2
2
Years of secondary education
3
3
Languages
Work History
Advisor
24/7 Customer Private Limited
Bangalore , India
2021.10 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with 100+ clients daily achieving all program goals and metrics.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Freelance Web Designer
Fiverr
Tel Aviv , Israel
2016.02 - Current
- Provided front-end website development using WordPress, Elementor and other editing software.
- Built and styled new mobile-friendly websites, transitioning legacy presentations to simultaneous easy-to-use versions.
- Adhered to SEO best practices while designing sites.
- Engaged with clients to plan and optimize site issues and queries.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Created 20+ business, portfolio, ecommerce websites in month for clients fulfilling needs and with 5 stars rating.
Education
High School Diploma -
Orient HSS
Kathmandu, Nepal 2014.07 - 2017.01
Skills
Sales expertise
Software
- MS Office
- HTML
- CSS
Timeline
Advisor
24/7 Customer Private Limited
2021.10 - Current
Freelance Web Designer
Fiverr
2016.02 - Current
High School Diploma -
Orient HSS
2014.07 - 2017.01
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