Samantha Collie
Bahamas
Summary
Dynamic Assistant Restaurant General Manager at Brookfield's Asset Management Company, skilled in enhancing guest satisfaction and operational efficiency. Successfully developed training programs that improved service quality and reduced labor costs. Proven ability in budgeting and financial management, alongside strong decision-making and team collaboration skills, driving significant improvements in sales and customer experience.
Overview
2
2
years of professional experience
Work History
Assistant Restaurant General Manager
Brookfields Asset Management Company
09.2023 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs for new staff, enhancing service quality.
- Collaborated with management to create efficient scheduling systems, reducing labor costs.
- Analyzed customer feedback to drive improvements in service and menu offerings.
- Led team meetings to communicate goals, performance standards, and operational updates.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Analyzed daily sales figures and developed strategies to increase sales.
Education
Certificate Of Specialization - Food & Beverage Management
American Hotel & Lodging Association
Atlantis University07-2018
Certificate Of Competency - Commercial Skills
Ministry Of Labour Human Resources And Training
Old Trail Off Soldier Road07-1994
Skills
- Guest satisfaction tracking
- Operational efficiency
- Sanitation standards
- Recruitment and hiring
- Training and mentoring
- Budgeting and financial management
- Restaurant operations
- Food and beverage sales
- Teamwork and collaboration
- Delegating assignments and tasks
- Decision-making
- Customer satisfaction
Timeline
Assistant Restaurant General Manager
Brookfields Asset Management Company
09.2023 - Current
Certificate Of Specialization - Food & Beverage Management
American Hotel & Lodging Association
Certificate Of Competency - Commercial Skills
Ministry Of Labour Human Resources And Training
Reading, Traveling, Solving Puzzles
I like reading Magazines about investment opportunity, and Traveling to experience different Cultures. Along with the challenges of solving cross-word puzzles.