Samip Pandey
Mobile Phone Technician
Summary
Talented Mobile Phone Technician known for resurrecting devices otherwise deemed lost. Practiced in latest data recovery techniques and hardware replacement methods. Eager to reconnect consumers with precious photos and videos on repaired devices or comparable replacements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Sales Manager and Mobile Phone Technician
CHOICE MOBILE HUB PVT.LTD, KATHMANDU
Kathmandu
05.2021 - Current
- Evaluated performance against goals and implemented appropriate development plans.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Erased user data, debugged application issues and refurbished devices for resale.
- Decommissioned unwanted consumer devices, safeguarding remaining data through reliable destruction methods.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
Online Store Manager
CHOICENEP ONLINE SHOPPING
Kathmandu
04.2021 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Kept detailed records of sales and contracts.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Updated company website with deals and product packages.
- Provided superior and individualized customer service.
- Worked with loss prevention in monitoring shopper behavior.
Mobile Phone Technician
KANTIPUR ELECTRONIC AND SERVICING, KATHMANDU
Kathmandu
05.2018 - 04.2021
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Erased user data, debugged application issues and refurbished devices for resale.
Education
Bachelor in Social Work -
ED-Mark Academy
Kathmandu, Nepal 03.2019 - Current
Skills
Sales and promotions
Sales and Use Tax Invoices
Telephone and email etiquette
Inbound phone call handling
Sales initiatives and techniques
Battery Replacement
Screen Repair
Refurbishment experience
Device Installation
Timeline
Sales Manager and Mobile Phone Technician
CHOICE MOBILE HUB PVT.LTD, KATHMANDU
05.2021 - Current
Online Store Manager
CHOICENEP ONLINE SHOPPING
04.2021 - Current
Bachelor in Social Work -
ED-Mark Academy
03.2019 - Current
Mobile Phone Technician
KANTIPUR ELECTRONIC AND SERVICING, KATHMANDU
05.2018 - 04.2021