Samrat Gurung
Bharatpur-26, Chitwan
Summary
Dedicated Food and Beverage professional with over 4 years of international hospitality experience, skilled in providing excellent service ensuring customer satisfaction and safety, team collaboration, food and beverage operation. Proven ability to perform in fast-paced environments while maintaining professional relationship to increase profitability and drive business results. Seeking to leverage international hospitality experience in a Food and Beverage Assistant Manager role with Fairfield by Marriott Kathmandu, Thamel.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Steward
Captain Cook Cruises
1 King Street Wharf, Sydney, NSW 2000
11.2023 - 03.2026
- Assisting in passengers boarding and maintaining customer safety and service standards throughout the cruise operations.
- Coordinating with kitchen and service team to ensure smooth and enjoyable cruising experience.
- Maintaining compliance with food safety, hygiene and company service standards.
- Participating in buffet, cocktail and event services.
- Responding to customer inquiries and resolving complaints to establish trust and increase satisfaction.
- Training and supporting new team members on service protocols and operational procedures.
- Responsible in situational awareness and customer safety in case of emergencies, including guest guidance, evacuation procedures, and onboard safety operations.
Waiter
Hanok Korean BBQ
600 Kingsway, Miranda, NSW 2228
12.2021 - 12.2023
- Exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive environment.
- Maintaining clean and organized dining areas for optimal guest experience.
- Providing information to customers about authentic Korean charcoal cooking ensuring quality dining experience.
- Collaboration with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisting in training new staff members, contributing to cohesive team environment.
- Processing payments accurately and efficiently, handling cash and credit transactions with care.
Education
Diploma -
Shaheed Smarak College
Shardanagar, Chitwan, Nepal2019
High School Diploma -
Shaheed Smarak College
Shardanagar, Chitwan, Nepal2019
Skills
- Customer health safety oriented
- Calm and professional under pressure
- Strong communication and interpersonal skills
- Complaint handling and conflict resolution
- Time Management
- Multicultural team work and reliability
Certification
Responsible Service of Alcohol (RSA)
Recognized Hospitality Certification in Australia
Languages
English
Nepali
Hindi
Timeline
Steward
Captain Cook Cruises
11.2023 - 03.2026
Waiter
Hanok Korean BBQ
12.2021 - 12.2023
Diploma -
Shaheed Smarak College
High School Diploma -
Shaheed Smarak College