Samsad Alam
Customer Service Executive
Inaruwa,Koshi
Summary
Adept at enhancing customer satisfaction, I excelled as a Customer Service Executive at Nabil Bank Limited, where I significantly improved feedback scores through expert issue resolution and effective communication. Skilled in CRM and relationship building, my approach led to a notable reduction in call times, directly impacting customer retention and satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Executive
Nabil Bank Limited
05.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Education
Bachelor In Business Administration - Business Administration
Apex College
Kathmandu08.2024
Plus Two - Businesses Management
Kasturi Academy
Itahari07.2018
SEE - Secondary Education
The Martyr English School
Inaruwa10.2015
Skills
Troubleshooting
Languages
English
Advanced (C1)
Nepali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Certification
Academic workshop
Timeline
Academic workshop
09-2023
Customer Service Executive
Nabil Bank Limited
05.2023 - 12.2023
Bachelor In Business Administration - Business Administration
Apex College
Plus Two - Businesses Management
Kasturi Academy
SEE - Secondary Education
The Martyr English School
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