Sandipa Gautam
Kathmandu
Summary
Recent travel and tourism graduate with a passion for hospitality. Proven client services professional with hands-on experience interacting directly with industry customers. Effective communicator with a strong commitment to delivering exceptional service and resolving issues. Enthusiastic and adaptable, ready to contribute to the dynamic world of hospitality.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Buddha Air Pvt.Ltd
Kathmandu
08.2023 - Current
- Help traveller with general questions, boarding, and check-in.
Oversee baggage services, such as baggage claim processing, check-in, and lost or delayed baggage management.
- Attend to a variety of passenger needs at airport counters by offering information and guidance.
Effectively communicate with traveller and work together with airline and airport personnel to ensure smooth operations.
- Handle client complaints in a professional manner to guarantee their happiness and a good trip experience.
Ground Operation Agent
Buddha Air Pvt. Ltd
Kathmandu
07.2022 - 08.2024
- Greet and assist passengers during the check-in process, ensuring a smooth and efficient experience. Provide information on flight details, boarding gates, and any changes to the schedule. Handle inquiries related to tickets, seating, and special requests.
- Address and resolve issues arising during the check-in process with professionalism and courtesy.
- Support the efficient turnaround of aircraft by coordinating activities such as fueling, catering, and cleaning. Ensure the aircraft is prepared for departure on time and in compliance with safety regulations.
- Assist in the loading and unloading of baggage to and from the aircraft. Monitor baggage services to prevent delays, damage, or loss, and address issues promptly. Contribute to maintaining a secure operational environment at the airport.
- Aid in the coordination of boarding and deplaning activities, ensuring a smooth and organized process. Collaborate with crew and flight operations to manage gate activities effectively.
Internship HRD, Administration Divison
Buddha Air Pvt. Ltd
Kathmandu
05.2022 - 07.2022
- Support payroll processes: collect, verify, and enter data; collaborate for timely processing.
- Monitor attendance records, address discrepancies; and assist in policy implementation.
- Administer employee benefits: health insurance; Coordinate medical facilities; manage health-related documentation; ensure policy compliance.
- Maintain organized, confidential records of HR documents and employee files.
- Handle calls from outstations; address inquiries on HR policies and procedures.
- Provide general administrative support: document management, database maintenance, and employee record organization.
Internship
Aarya Village Travel Pvt.Ltd
Kathmandu
03.2022 - 04.2022
- Worked with the sales department and learned Itinerary crafting, cost calculation, and correspondence with clients and suppliers.
- Assisted customers with selecting suitable packages for their trips including flights, hotels, and car rentals.
- Responded promptly to customer inquiries via phone or email ensuring a high level of satisfaction.
- Advised customers on appropriate destinations based on their budget, interests, and other requirements.
Internshiprnhip at TIA, TermManagementgment Divison.
Civil Aviation Authority of Nepal.
Kathmandu
07.2019 - 10.2019
- Assist with departure forms and provide information on restricted items and security procedures.
- Support passengers with visa procedures and immigration inquiries upon arrival.
- Work at the information desk to provide detailed flight information and guidance on check-in procedures.
- Collaborate with airline staff at assisting counters and coordinate with airline representatives to address and solve passenger problems efficiently.
- Offer general assistance to passengers, address inquiries, and provide information on airport facilities.
Education
Bachelor of Travel and Tourism Management
Nepal Academy of Tourism And Hotel Management
Kathmandu,Ravibhawan01-2023
Higher Secondary Level-Physical Science
Kathmandu Bernhardt College
Kathmandu Balkhu01-2018
Gyanodaya Higher Secondary School
Kathmandu, Bafal01-2016
Skills
- Customer Service
- Communication
- Problem Resolution
- Baggage Handling
- Efficient Workflow Coordination
- Information Provision
- Team Collaboration
- Attention to Detail
- Flexibility and Adaptability
- Record Keeping
- Call Handling
Languages
Nepali
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Customer Service Representative
Buddha Air Pvt.Ltd
08.2023 - Current
Ground Operation Agent
Buddha Air Pvt. Ltd
07.2022 - 08.2024
Internship HRD, Administration Divison
Buddha Air Pvt. Ltd
05.2022 - 07.2022
Internship
Aarya Village Travel Pvt.Ltd
03.2022 - 04.2022
Internshiprnhip at TIA, TermManagementgment Divison.
Civil Aviation Authority of Nepal.
07.2019 - 10.2019
Bachelor of Travel and Tourism Management
Nepal Academy of Tourism And Hotel Management
Higher Secondary Level-Physical Science
Kathmandu Bernhardt College
Gyanodaya Higher Secondary School
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