Santosh Thapa
Dammam,P3
Summary
Results-oriented [Job Title] bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
starbucks
Dammam
10.2019 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Waiter
courtyard by Marriott hotel
Kuwait
01.2013 - 01.2017
- Greeted customers and answered inquiries in a friendly and professional manner.
- Processed payments using cash, credit cards, debit cards, checks, or gift cards.
- Balanced the register at the end of each shift and ensured all transactions were accurate.
- Assisted with inventory control by reporting any discrepancies found during daily operations.
- Operated Point-of-Sale system efficiently to process customer orders accurately.
- Followed proper cash handling procedures to minimize losses due to theft or fraud.
- Handled money transactions responsibly and securely according to established guidelines.
- Resolved customer complaints in a courteous manner while adhering to company standards and policies.
Restaurant Cashier
Radisson Blu Hotel
Qatar
01.2011 - 01.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Recognized by management for providing exceptional customer service.
- Delivered products to customer locations on time.
Education
High School Diploma -
Sagarmatha Secondary Boarding School
Mirchiya Siraha01-2003
Certification
- Barista certificate
- Barista training certificate
- district level barista champion
- shift supervisor certificate
- store manager certificate
Languages
English
First Language
Nepali
Beginner (A1)
A1
Hindi
Beginner
A1
References
References available upon request.
Timeline
Store Manager
starbucks
10.2019 - Current
Waiter
courtyard by Marriott hotel
01.2013 - 01.2017
Restaurant Cashier
Radisson Blu Hotel
01.2011 - 01.2013
High School Diploma -
Sagarmatha Secondary Boarding School
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