Saurabh Shejwal
Pune
Summary
Built SQL, Excel, Power BI and Genesys forecasts/staffing models for clients cut variances 25% and processing time 40%. Optimized 1,500+ agent shifts, boosting utilization 18% and SLA to 98% delivered insights via Excel/Power BI.
Overview
3
3
years of professional experience
Work History
Analyst | CS
Accenture
02.2025 - Current
- Analyzed workforce data using Excel, SQL, Power BI and platforms like Genesys to deliver precise demand forecasts, staffing models and scheduling recommendations.
- Monitored real-time service metrics, pinpointed performance gaps and provided actionable insights to boost efficiency and service levels.
- Partnered with stakeholders to gather requirements create customized reports/dashboards and present executive summaries supported shift optimization attrition modeling and capacity planning.
- Collaborated cross-functionally with operations, IT and finance to drive process improvements, SLA compliance and continuous enhancements via tool testing report automation and best practice documentation
Analyst | Analyst
TIAA-CREF
12.2022 - 02.2025
- Analyze workforce data using Excel, SQL, Power BI and platforms like Genesys to develop precise demand forecasts, staffing models and scheduling recommendations that align with business goals.
- Monitor real-time service metrics identify performance gaps and deliver actionable insights to improve efficiency service levels and customer satisfaction.
- Partner with stakeholders to gather requirements build customized reports and dashboards and present executive summaries that inform shift optimization attrition modeling and capacity planning.
- Collaborate cross-functionally with operations, IT and finance teams to drive process improvements, ensure SLA compliance and implement continuous enhancements through tool testing report automation and best-practice documentation.
- Support TIAA's data-driven culture by contributing to predictive analytics initiatives such as forecasting advisor needs for retirement planning services and optimizing resource allocation during peak client engagement periods.
Education
MBA/PGDM - Research & Business analysis and Marketing
Lexicon Institute of Management Education
Pune, MH09-2023
Bachelor of Science - Computer Science
Fergusson College, Pune
Pune10-2019
Skills
- Power BI
- Excel
- SQL
- Python
- Power Query
- Customer Operations
- Stakeholder Communication
- Data analysis
- Qualitative research
- Research analysis
- Market forecasting
- Project Management
Hobbies and interests
- Traveling
- Cricket
- Football
- Golf
Timeline
Analyst | CS
Accenture
02.2025 - Current
Analyst | Analyst
TIAA-CREF
12.2022 - 02.2025
MBA/PGDM - Research & Business analysis and Marketing
Lexicon Institute of Management Education
Bachelor of Science - Computer Science
Fergusson College, Pune