Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Shavago Dames

Nassau,New Providence

Summary

Dynamic security professional with extensive experience at Island Security, adept at incident reporting and risk assessment. Proven track record in enhancing safety protocols and customer satisfaction through effective communication and detail-oriented approaches. Recognized for cultivating a welcoming atmosphere while ensuring strict access control and emergency response readiness.

Overview

18
18
years of professional experience

Work History

Security Officer

Island Security Del Security Firm
05.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Supervisor of Operations

Mix & Mingle Car Wash
11.2019 - 12.2021
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

General Staff/Bakery Clerk

Purity Bakery
11.2015 - 05.2017
  • Offered creative solutions to resolve customer complaints or issues, resulting in enhanced customer satisfaction levels.
  • Contributed to the company''s growth by actively providing suggestions and ideas during brainstorming sessions, leading to successful business strategies and initiatives.
  • Enhanced communication between team members by spearheading weekly check-in meetings focused on progress updates and addressing challenges.
  • Reduced wait times for customers through effective multitasking and prioritization of tasks.

Stewarding

Atlantis
06.2007 - 05.2008
  • Assisted in recruiting top talent for stewarding positions, enhancing the overall skill set of the workforce.
  • Conducted regular performance reviews of stewarding team members, identifying areas of improvement and opportunities for growth within the organization.
  • Improved overall cleanliness and organization of the kitchen by implementing efficient stewarding processes and procedures.
  • Managed scheduling for stewarding team members, ensuring optimal coverage during peak hours while minimizing labor costs.

Skills

  • Report writing
  • Incident reporting
  • Detail-oriented
  • General security
  • Detailing CCTV Camera
  • Bed Making
  • Cleaning public areas
  • Car washing detailing
  • Baking creativity

Accomplishments

    Bahamar: LDI Training

    March 2018-June 2019

    LDI Training class learning how to properly clean a room ,laundry duties,bed making and basic houseman duties assisting room attendants with their rooms.

Timeline

Security Officer

Island Security Del Security Firm
05.2024 - Current

Supervisor of Operations

Mix & Mingle Car Wash
11.2019 - 12.2021

General Staff/Bakery Clerk

Purity Bakery
11.2015 - 05.2017

Stewarding

Atlantis
06.2007 - 05.2008

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Shavago Dames