Shawn A. Adderley
Nassau
Summary
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Maintains in-depth knowledge of company products to provide helpful suggestions and recommendations. Efficiently responds to telephone, email, and social media inquiries while following standard operating procedures. Actively contributes as a strong team player in meetings to enhance overall customer service quality. Proficient in data entry and Microsoft Office Suites. Possesses excellent interpersonal communication skills and maintains a professional telephone demeanor.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Island Luck
Nassau
09.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
Bartender
Sandals Royal Bahamian
Nassau
07.2021 - 09.2023
- Monitored gas alcohol consumption unfollowed responsible alcohol service protocols
- Managed inventory and restocking of Bar supplies resulting in a 15% decrease in waste and spoilage
- Maintain a clean and organized bar, ensuring compliance with health and safety regulations
- Prepare alcohol or non-alcohol beverages for bar and restaurant guests
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Restock and replenish bar inventory and supplies
- Responded to guest questions and requests with friendly and knowledgeable service.
Teacher’s Aide
Windsor Academy
Nassau
03.2020 - 06.2021
- Facilitated regular communication between parents and teachers to ensure academic success
- Collaborated with teachers & administrators to develop and implement school-wide initiatives
- Evaluating students' progress on performance and reported findings to the student's regular teacher
- Managed a calendar of appointments, ensuring all tasks are completed on time and in accordance with course deadlines
- Supported student physical, mental, and social development using classroom games and activities.
- Handled class records for attendance, assignment grades and course participation scores.
Security Dispatcher
Baycroft Security Ltd.
Nassau
12.2018 - 02.2020
- Dispatched emergency workers or security officers to the location of a call
- Answering inbound calls promptly
- Continuously monitored security cameras on fire, building and system alarms
- Coordinated communication between work or security crews and customers
- Data Maintenance/ Processing various documents and maintaining departmental databases
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
On-Call Bartender
Pearl Island Bahamas
Nassau
06.2019 - 01.2020
- Prepare alcohol or non-alcohol beverages for bar and restaurant guests
- Restock and replenish bar inventory and supplies
- Cleaning glasses and bar utensils and balancing cash receipts to record sales
- Arranged bottles and glasses to create attractive and enticing displays
- Cleaned and maintained bar area
Education
Graduate Certificate - Business Administration
Cyber Tech Vocational College
06-2022
High School Diploma -
C.I. Gibson Sr. High
Nassau, Bahamas06.2016
Skills
- Google Suites (Drive ,Sheets)
- POS System Proficiency
- Data Analysis
- Customer Service
- Time Management
- Typing Skills of 120 WPM
- Meeting coordination
- Email & Social Media Marketing
- Microsoft Office Suites (Excel,Power Point,Word, Outlook)
- Communication Tools ( Email ,Fresh Desk,Teams,Zoom)
Extracurricular Activities
Toast Master’s Association, Nassau, Nassau, 03/01/22, Present B.p.s.u Majestic marlins, 03/01/22, Present
Timeline
Customer Service Representative
Island Luck
09.2023 - 10.2024
Bartender
Sandals Royal Bahamian
07.2021 - 09.2023
Teacher’s Aide
Windsor Academy
03.2020 - 06.2021
On-Call Bartender
Pearl Island Bahamas
06.2019 - 01.2020
Security Dispatcher
Baycroft Security Ltd.
12.2018 - 02.2020
Graduate Certificate - Business Administration
Cyber Tech Vocational College
High School Diploma -
C.I. Gibson Sr. High