Shekhar Bhujel
Team Leader
Kathmandu,Bagmati
Summary
A dynamic Call Center Team Lead at Team Leader Call Center, I excelled in enhancing customer retention and team performance through effective training and leadership. Proficient in Hindi, English, and Nepali, I blend quality assurance with exceptional communication skills to drive productivity and service excellence.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Call Center Team Lead
Team Leader Call Center
09.2020 - 04.2023
- Improved customer retention rates by addressing escalated issues promptly and professionally, ensuring positive resolution for both parties involved.
- Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
- Maintained open lines of communication with upper management, providing regular updates on team progress and challenges faced.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
Education
10th - Business Management
Shree Laxmi Narayan Secondary School
Nepal SaptariSkills
Quality assurance
Timeline
Call Center Team Lead
Team Leader Call Center
09.2020 - 04.2023
10th - Business Management
Shree Laxmi Narayan Secondary School
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