Shenique Henfield Greenslade
Nassau
Summary
Dynamic and results-driven professional with a proven track record at BahaMar Resort, excelling in guest engagement and hospitality service. Recognized for maximizing revenue through effective networking and upselling, while maintaining exceptional customer satisfaction. Strong interpersonal skills complemented by expertise in event planning and reservation coordination ensure memorable experiences for high-profile clientele.
Overview
26
26
years of professional experience
Work History
VIP Hostess
BahaMar Resort
11.2018 - 09.2024
- Maximized revenue opportunities by upselling premium services and products to guests as appropriate.
- Boosted customer satisfaction by efficiently managing VIP table reservations and seating arrangements.
- Elevated overall experience for all guests by being an ambassador of the brand and consistently providing exceptional service.
- Maintained a welcoming atmosphere for high-profile clientele with exceptional organizational skills and attention to detail.
- Demonstrated expertise in conflict resolution by addressing customer complaints promptly and professionally.
- Streamlined venue operations by monitoring inventory levels and making timely restocking requests.
- Enhanced guest experience by providing personalized attention and anticipating needs.
- Managed guest inquiries effectively by staying up-to-date on venue offerings, pricing options, and special promotions.
- Improved team performance by training new VIP Hostesses on company standards, protocols, and best practices.
Owner and Proprietor of Local Convienience Store
Jane Chea Convienence
06.2014 - 12.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Personal Assistant
Fast Track Construction Company
03.2012 - 06.2013
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
Real Estate Sales Associate
William Wong Reality
09.2009 - 11.2011
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Communicated with clients to understand property needs and preferences.
- Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
- Generated leads through networking events, building a strong referral base for future business opportunities.
Food Counter Attendant
Atlantis
10.1998 - 11.2009
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Managed multiple tasks in high-volume environment.
- Assisted in inventory management, ensuring adequate stock levels to meet customer demand.
Education
High School Diploma -
R.M.Bailey Senior High School
Robinson Road, Nassau Bahamas06-1991
Skills
- Venue promotion
- Effective networking
- Exceptional communication
- Discretion and confidentiality
- First aid training
- Strong interpersonal skills
- Customer service
- Guest engagement
- Hospitality service expertise
- Event planning
- Reservation coordination
Timeline
VIP Hostess
BahaMar Resort
11.2018 - 09.2024
Owner and Proprietor of Local Convienience Store
Jane Chea Convienence
06.2014 - 12.2017
Personal Assistant
Fast Track Construction Company
03.2012 - 06.2013
Real Estate Sales Associate
William Wong Reality
09.2009 - 11.2011
Food Counter Attendant
Atlantis
10.1998 - 11.2009
High School Diploma -
R.M.Bailey Senior High School
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