Shervonne Martin
Customer Service Officer
Freeport,GB
Summary
A seasoned Customer Service Officer with a proven track record at CIBC Caribbean, I excel in leveraging customer service expertise and strategic account oversight to enhance customer satisfaction. Demonstrated ability to handle calls effectively and maintain accurate data, achieving a high level of customer trust and satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Officer
CIBC Caribbean
02.1999 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Education
Associate of Arts - Accounting
Sucess Training College
Freeport, Bahamas 05.2001 -
Associate of Arts - Business Administration
Sucess Training College
Freeport, Bahamas 05.2001 -
Skills
Customer Service Expertise
Strategic Account Oversight
Customer-Centric Approach
Effective Call Handling
Accurate Data Entry
Certification
MCAS - Microsoft Certified Application Specialist
Timeline
Associate of Arts - Accounting
Sucess Training College
05.2001 -
Associate of Arts - Business Administration
Sucess Training College
05.2001 -
Customer Service Officer
CIBC Caribbean
02.1999 - Current
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